This report provides Customer Satisfaction (CSAT) and Net Promoter Score (NPS) historical metrics, which displays the following:
Queue or Queue Group based on filter selection
Real-time in the Contact Center Monitoring/Overview panel
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table: Queue Name, CSAT - Customer Satisfaction, Unsatisfied, Satisfied.
Drill Down: Details (NPS - Net Promoter Score, Detractors, Passives, Promoters, Scores - CSAT, NPS).
Report Filters
Date Range.
Active Queues.
Queues.
Queue Group.
Detail Report per Agent.
Report Features
Download the report as a spreadsheet.
Available in Offering
All Offerings