This report displays detailed performance metrics for each month based on the Year and Queue filter selection.
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table (Queue Name by Month): Total Queue Calls, Total Answered Calls, Answered %, Total Volume, Volume Variation, Abandoned, Abandoned %, Dropouts, Dropouts %, Lost, Lost %, Queue Max Size, Answered AWT, Abandoned AWT, ATT, Calls per Day, Calls within the Wait SLA, Calls within the Wait SLA %, Calls within the Duration SLA, Calls within the Duration SLA %, Total Logged Time, Total Talk Time, Total Talk Time %, Total Paused Time, Total Paused Time %, Total Free Time, Total Free Time %, Calls Per Agent
Report Filters
Year.
Active Queues.
Queues.
Queue Groups.
Report Features
Download the report as a spreadsheet or PDF.
Available in Offering
Sangoma CX Advanced and Sangoma CX Premium