Play Sound
- Kelli Higdon
This action plays a sound from the Sound Manager to the caller. If you want to play sounds recorded by the caller, use the action ‘Play Recorded Sound.’
Folder. Select the Sound Manager folder where this sound is located.
Language. Select the language for this sound. Current Language is the default and is the language that was previously set in the IVR. The default is English.
Sound to Play. Select the sound to play. This sound is interruptible. Check this box if this is interruptible. For details, see “Interruptible Actions."
Play Sound: Advanced Options. If you want to decide which sound to play based on a sound ID stored in a variable, click on the Show Advanced Options link. This lets you select variables that have been previously created using the ‘Set Variable’ action.
Make sure that the value in the variable is a sound ID from the Sound Manager, or this action will not be able to play the sound.
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