Conditional Clause
- Kelli Higdon
This action is a conditional statement used to send callers to another IVR menu if the statement is true. A Conditional Clause action has three parts: the variable to evaluate, the criteria to use, and a value to compare against.
If your variable contains text, you can only use the criteria Equals or Does Not Equal. The other criteria are only for use with a variable that contains numbers. Also, the text you enter is case sensitive, so ‘RINGING’ does not equal ‘ringing.’ If your variable contains numbers, you can use any of the criteria.
If. Select the variable to evaluate, the criteria to use, and a value to compare against. Then Go To IVR Menu. Select the IVR menu the caller should be sent to if the above statement is true.
At Entry Point. Select an action that is in the above IVR menu. You do not have to start at the beginning of the IVR.
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