Switchvox - IVR Actions

You can add, modify, or delete actions associated with an IVR Menu. Most actions have a configuration page on which you can specify the details of the action, then save your changes.

Adding an Action to an IVR Menu

1. Click Create Action from the IVR Menu Details page, or the Modify IVR Actions page. This displays the Create Action page.

2. Select an action from the dropdown. After you make a selection, the Action Description displays a short description of the selected action.

3. Click Next.

4. Complete the detail of the action as appropriate, then click Save Settings.

Modifying an Existing Action

1. Click Modify Actions in the IVR Menu Details. This displays the Modify IVR Actions page.

2. Click the Modify button for the action you want to modify. This displays the Modify Action page.

3. Make your changes and click Save Settings.

Deleting an Existing Action

1. Click Modify Actions in the IVR Menu Details. This displays the Modify IVR Actions page.

2. Click the Delete button for the action that you want to remove. This displays the Delete Action page. Click Yes, Delete Action.

Actions Types

The following are Action Types available for IVR Menus.