Switchvox - IVR Tree

The IVR Tree displays an overview of the selected menu. IVR Actions are listed first with various icons to indicate the kind of action. The last action in the list is always Listen for options, which cannot be modified or deleted. This is the action that handles the IVR Options.

IVR Options are listed inside folder icons. Options are an entry point into another IVR. When you click the plus next to an Option folder, it expands and displays the actions in that IVR menu.

Click on any action, folder, or option name to see details in the IVR Menu Details.