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This series of videos shows how to use the suite of reporting tools included with Sangoma CX.

Category

Reports

Service Level

  • Answered x Abandoned x SLA

  • Answered x Abandoned x SLA Detailed

  • ATT and ASA History

  • Queue Summary

Agents

  • Agents Performance

  • Logon History

  • Pause History

  • Complete Pause Report

  • Call Reasons by Agent

  • Agent Activity Timeline

Calls

  • Call History

  • Call Issues

  • Call Reasons

Planning

  • Traffic Analysis

  • Queue Annual Report

  • Calls Volume

  • Customer Satisfaction

Monitoring

  • SMART Alerts History

  • No labels

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