CommUnity - Release Notes Version 2.7.0: September 3, 2024

This update includes Scribe, which is a bundle of 4 distinct features for Call Center Users leveraging AI to improve the efficiency and productivity of Users.

• Features / Functionality / Enhancements:

  • User Based Call Recording

  • Speech-to-Text Transcription for Recorded Calls

  • Text Summarization of Recorded Calls

  • Sentiment Analysis using Artificial Intelligence (AI)

• Bugs:

  • N/A