IMG 1010 - Troubleshooting Hardware

Owned by Kelli Higdon
Last updated: Mar 04, 2024
3 min read

 

Overview

This section contains a troubleshooting table to help you diagnose and resolve hardware issues that could occur during the IMG 1010 installation and operation.

The table is organized into three sections:

  • Power

  • Cooling

  • Alarm LED Indicators

The information in each section is organized as follows:

  • Problem or Symptom

  • Cause or Description

  • Corrective Action

This article addresses only the most common issues. If you are unable to solve a problem, record all the information pertaining to your system configuration, including:

  • A description of the symptoms and any corrective action already taken

  • Whether you are using a single power source or redundant power sources

  • The grounding method

  • LAN topology

  • The version of System Software used with the IMG 1010

  • A trace of messaging between the host and the IMG 1010

After you record this information, please contact your supplier.

Power

Power

Problem or Symptom

Cause or Description

Corrective Action

 

 

 

 

The IMG 1010 (with DC power) does not power up.

The circuit breaker(s) at the rear of the chassis are switched to OFF (O).

 Switch the circuit breaker(s) to ON (1).

The -48 V DC power source is not plugged in or is not operating.

Check the power source for proper output. Replace it if necessary.

The –48 V DC power source is not connected properly to the DC power module at the rear of the chassis.

Refer to IMG 1010 - Connecting DC Power and make sure that the power source is connected properly. If necessary, rewire the connections.

Tray not properly seated in docking station.

Remove tray and reinstall to ensure the tray is properly seated. Refer to IMG 1010 - Replacing a Motherboard Tray .

One of the voltages is out-of-tolerance on the low side. Main board shuts down.

Restart IMG 1010.

Remove tray and reinstall to ensure the tray is properly seated. Refer to IMG 1010 - Replacing a Motherboard Tray.

 

 

 

 

The IMG 1010 (with AC power) does not power up.

If 120/240 VAC power is used the switch at the rear of the chassis is switched to O (Off).

Set the switch to 1 (On).

The 120/240 VAC power source (outlet) is not plugged in or is not operating.

Check the power source (outlet) for power or proper output. Check for tripped circuit breaker. Reset circuit breaker or repair as necessary.

The AC power cable is faulty.

Replace cable. Refer to IMG 1010 - Connecting AC Power

Tray not properly seated in docking station.

Remove tray and reinstall to ensure the tray is properly seated. Refer to IMG 1010 - Replacing a Motherboard Tray.

One of the voltages is out-of-tolerance on the low side. Main board shuts down.

Restart the IMG 1010.

Remove tray and reinstall to ensure the tray is properly seated. Refer to IMG 1010 - Replacing a Motherboard Tray.

 

The IMG 1010 (with DC power) powers up, but then shuts down.

A circuit breaker has tripped.

Reset circuit breaker.

Check the wiring. Refer to IMG 1010 - Connecting DC Power.

The power source failed or does not provide the required level of voltage and current (–48 VDC/7A).

Ensure external power source is functioning at the required levels. If the power source is faulty, repair or replace it.

The IMG 1010 (with AC power) powers up, but then shuts down.

An external circuit breaker has tripped.

The fuse in the AC power module has blown.

Reset circuit breaker.

Replace fuse. Refer to IMG 1010 - Connecting AC Power

Cooling

Problem or Symptom

Cause or Description

Corrective Action

The IMG 1010 is operating, but the tray overheats. ALARM LED on front panel lights red (major) or orange (minor).

Refer to the Hardware Alarm Module to access Fan and Temperature Sensor alarm descriptions.

Refer to IMG 1010 - Hardware Alarm Module to access Fan and Temperature Sensor corrective action information.

Refer to the LCD display, IMG 1010 - Hardware Info Menu to access Fan and Temperature Sensor information.

If ALARM LED remains on, call Sangoma Technical Support. To remove tray and replace, see IMG 1010 - Replacing a Motherboard Tray.

Front Panel LED Indicators

Problem or Symptom

Cause or Description

Corrective Action

The IMG 1010 powers up, but the ALARM LED lights red (major) or orange (minor).

An alarm condition exists.

The LCD display will indicate source of alarm condition. Refer to IMG 1010 - Front Panel Status LEDs. If ALARM LED is still red, call Sangoma Technical Support.

The SIG/TIMING 0, 1, 2, or 3 LED lights red (timing error) or orange (reference clock present but not timing system).

The E1/T1 SIGNAL/TIMING port 0, 1, 2, or 3 at the rear I/O panel is not connected to an external reference clock.

Configure reference timing.

The TIMING LED lights orange (hold over).

Lost lock on external timing source, but still synchronized to it.

Re-configure external timing.

The ENET CTRL, ENET DATA, or ENET SIG LED lights red (no link established, error).

The Ethernet link has not been established or has been lost.

Establish or re-establish link.

The SIGNAL SPAN LEDs, for licensed E1/T1 spans, light red (major alarm) or orange (minor alarm).

The span  has not been established or has been lost.

Establish or re-establish span.

 

 

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