How can I tell which DMG1000 or DMG 2000 model I have?

Overview

This article describes how to determine which specific model number Dialogic 1000 Media Gateway (DMG1000) or Dialogic 2000 Media Gateway (DMG2000) you may be using.  The article will also provide information on determining the firmware version in use and downloading the latest DMG1000 or DMG2000 firmware.

In order to determine the the model DMG1000 or DMG2000 in use , the config.ini will need to be exported and viewed within a text editor.

How to Export config.ini information

• Click the “Import/Export” link on the left hand side of the DMG’s web interface

• Click the “Export All Settings (config.ini)”

• Save the config.ini file to your local machine

Determining the model of DMG1000 or DMG2000 in use

• Open the config.ini in a text editor.

• Look for specific data (see below for a DMG2000 example) in the config.ini to determine the model of your DMG.

• For DMG2000 series:     

If the line below exists in the config.ini, this is a DMG2000 series

; Line Mode: T1 E1

Then search for "numTelPorts ="  string.   

• For the DMG1000 series:  

If the line below exists in the config.ini, this is a DMG1000 series

 ; Telephony Switch Type:

• For an analog DMG1000 gateway, to determine if you have a DMG1004LSW or DMG1008LSW, search for

 ; Number of Ports (read only)                          

• If the number of ports = 4, you have a DMG1004LS

• If the number of ports = 8, you have a DMG1008LS

Determining the firmware version in use on the DMG1000 or DMG2000

In the config.ini. search for the line:

; Gateway Application (ROM):

If this does not say 6.0.SU9, you do not have the latest firmware (as of April 2013).

Downloading the most recent firmware version for the DMG1000 or DMG2000

The most recent version of firmware can be found at :   Software Download

Upgrading the DMG1000 or DMG2000 Firmware

Inside the downloaded zip file, there is a readme file, DMG 6.0 Upgrade Instructions.doc, that explains how to upgrade to the most recent firmware.