Groups and Roles - CP Versions 14.0

 ***THIS APPLIES TO FONALITY'S CP Ver 14.0 SOFTWARE ONLY***

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Groups/Roles (previously Groups) has undergone a facelift for CP Version 14.0.  All of the same functionally is available to assign your users, just the layout is a little different.

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Options Defined:

GROUP- A list of users that usually share common traits.

ROLE-    A list of permissions that apply to one or more groups.

Create a New Group:

Create a New Group section allows you to make both a Group, or make the Group a 'Department'.

*Departments are for organizing contacts in HUD.  A user can only be a member of a Single Department.

Name: Assign a name for the group.

Extension: Choose an extension for Group Paging (Example- Dial *75+Ext).

Auto Add New Users: If checked, all new users will be automatically added to this Group.

Department:  If checked, this group will become a department.

Add users to your group by selecting the extension you want and hit  'Add'  The extension will move from 'Available Users' to 'Users in Groups' section.  Click 'Update Group' button to save your settings.

Create a New Role:

There are two main types of roles- FCS Pro or FCS Call Center (if you have Call Center Agent Licenses)

Name: Assign a name to identify your new role.

Type: Select either FCS Pro type or FCS Call Center Type.

Auto Add New Users:  Newly created extensions will be automatically added to this role.

Adding Permissions to your Roles:

From the Groups/Roles page, select the Role you wish to audit.

Role Details:

Role Users:

Add or Remove Extensions from this Role

Toll Restrictions:

Audit the Dial Plans you want to make available to the Role Users.

*This is where you can restrict Long Distance or International Dialing for the role

User Permissions:

Enable or disable features that apply to the user in this Role.

Group Permissions:

Enable or disable the features that apply to all members of this Role.

*Basically how the members of the Role can interact with one another, and additional groups.

FAQ-

Where is Barge/Monitor/Whisper?

Barge/Monitor/Whisper is a Call Center Agent Feature.  So you must have a Role that is the 'FCS Call Center' type created.  Then you can find all of the Call Center Agent specific permissions in the User and Group Permissions sections.

Barge/Monitor/Whisper is a Group Permission! :)