UCP Call History

This applies to version 14 of your PBX GUI

The Call History widget allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call. The User Management Module controls which call histories a user will be able to add as a widget in UCP.

Open

• For each Call record we have the following

  • Date: Date and Time call was received or placed.

  • Description: For each call we have the following icons under the Description

ICON	MEANING

ICON	MEANING
Open	Outbound Call
	Inbound Call
	Call went to Voicemail
	Call to Conference Room

• Duration: Length of call in Hours- Minutes-Seconds

  • Playback: If the call has a Call Recording associated with it you will be able to listen to the recording in your browser

  • Controls: If the call has a Call Recording associated with it you will get a download icon for the Call Recording.