Installation of CPE Device

Owned by Nathaniel Halbrooks
Last updated: Feb 02, 2024
3 min read

Before you get started...

FAXStation device ports must be configured in your SIPStation account before they will work with fax machines. Each FAXStation device has a unique serial number and up to four usable ports at this time. You must assign a fax trunk to the port(s) you wish to use on the specific device. You can find the instructions here: Fax Trunk to Device Assignments.

Setting Up the Device

  1. Connect an Ethernet cable from your network to the WAN port on the back of the FAXStation device.

  2. Optional: If you only have a single network connection and want to use PC pass-through, connect an Ethernet cable to the LAN port on the back of the device. This cable can then be connected to a SIP phone, computer, printer, etc.

  3. Connect your fax machine(s) to Port 1 and/or Port 2, 3 or 4 depending on your setup and configuration using standard telephone cables. Please note, these cable should have standard RJ11 plugs on each end. By default Port 1 is always the first active port and in most set ups the only port you have activated on your account.

Don't forget to configure the ports to use fax trunks from your SIPStation account, as described the wiki Fax Trunk to Device Assignments.

  1. Supply power to the FAXStation device by plugging the power adapter into the 110 volt power source, and then connecting the small barrel jack to the 12V DC port on the back of the device. Units shipping after May 1st 2016 can be powered using a PoE enabled switch when connected to the device "WAN" port.

  2. After power is applied, the device will automatically power up. It may take up to 5 minutes to initialize and become ready for operation.

 

Note

The FAXStation device requires that ECM (Error Correction Mode) be enabled on the fax machine. ECM is enabled on most fax machines by default.

Device Ports on Back of Unit

gen4_cpe_rear.png

 

  • USB: Not used at this time.

  • Port 4: Allows a fax machine to connect via RJ11 cable. Communicates with the fax trunk assigned to Port 4 for this device in your SIPStation account.

  • Port 3: Allows a fax machine to connect via RJ11 cable. Communicates with the fax trunk assigned to Port 3 for this device in your SIPStation account.

  • Port 2: Allows a fax machine to connect via RJ11 cable. Communicates with the fax trunk assigned to Port 2 for this device in your SIPStation account.

  • Port 1: Allows a fax machine to connect via RJ11 cable. Communicates with the fax trunk assigned to Port 1 for this device in your SIPStation account.

  • Console: Not used at this time.

  • LAN: (Local Area Network) Used for network pass-through via RJ45 Ethernet cable. Allows other devices, such as PCs and printers, to share a single network connection with the FAXStation device.

  • WAN: (Wide Area Network) An RJ45 Ethernet cable coming from your network, used to connect the FAXStation device to your network and the Internet.

 

If you experience any difficulties in getting your FAXStation CPE device up and running, please see our Device Installation Troubleshooting

 

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