How to Remove a User
- Kelli Higdon
The Sangoma Portal does not allow you to remove a user but you can make a user inactive. A inactive user is not able to login to Portal or Support anymore unless you make them active at a later time.
This is done because users are tied to Ticket history, Invoice and Order history amongst other things and we need to retain that user for Regulatory Compliance reasons.
Log into the portal at http://portal.sangoma.com
Go to Users→ List AllÂ
Â
You will now see a list of all your Users and any Users for any customers under you. Â
You can click on the pencil icon to edit the User.  Editing a User will allow you to change the email address, password, and all other information.
To deactivate a user, Uncheck the checkbox(es) to disable any or all of a user's login privileges. (Uncheck "Active" to deactivate the user.) Click the "Submit" button at the bottom to confirm the changes. Note: the user will still appear in your user list, but will not have login privileges to the Sangoma Portal or Support Center.
To reactivate a user, add administrator privileges, or activate Portal access:Â Check the "Active" box to ensure the user is activated. Check the "Admin" and/or "Portal Access" checkboxes as desired. Click the "Submit" button at the bottom to confirm the changes.
Â
