Phone and Virtual Extensions (6.X)

For an earlier version of Switchvox, see article SETUP-EXTENSIONS-Manage-Create-Extension-Type-PhoneVirtual​. For version 6.6, see SETUP-EXTENSIONS-SETTINGS-Manage-Phone-and-Virtual-Extensions-6-6.

The settings are mostly the same for SIP phones, Analog phones, and Virtual extensions. These extensions have a corresponding Extension Suite account (/main):

• SIP Phone or SIP Adapter for Analog Phone (ATA). A SIP phone, or an analog phone plugged into a SIP Adapter (e.g., Sipura SPA-1001).

• Analog Phone. A regular phone (not VoIP/SIP) that is physically plugged into the Switchvox server. This is an appropriate extension-type for a fax machine or an intercom.

NOTE: It is strongly recommend that you do not use this option for your phone extensions. Use instead analog telephone adapters, or a channel bank. If you choose to use Analog Phone extensions with phones physically plugged into Switchvox, those phones will not be able to take full advantage of the Switchvox features.

• Virtual Extension. An extension without a phone or a Switchboard. This type of extension behaves like a SIP Phone extension except it does not have a Switchboard and it does not show the phone as Unreachable in System Status. This is useful as a general voicemail box.

When you select SIP Extension, the following five-tabbed screen is displayed:

Open

See these articles for information on each tab:

• SETUP-EXTENSIONS-Manage-Create-Profile-tab (6.X)

• SETUP-EXTENSIONS-Manage-Create-Phone-Settings-tab (6.X)

• SETUP-EXTENSIONS-Manage-Create-Permissions-tab (6.X)

• SETUP-EXTENSIONS-Manage-Create-OutgoingCallRules-tab (6.X)

• Assignment tab, which consolidates the Extension Groups, Switchboard Layouts, and Contact Tags to ensure all primary tabs are visible all the time.

  • SETUP-EXTENSIONS-Manage-Create-Extension-Groups-tab (6.X)

  • SETUP-EXTENSIONS-Manage-Create-Extensions-SwitchboardLayouts (6.X)

  • SETUP-EXTENSIONS-Manage-Create-Extensions-Contact Tags (6.X)