Switchvox - Admin Suite - Queue Members

Queue Members are extensions that can log into the queue and receive calls from the queue. Only phone extensions are valid queue members. Permanent members are permanently logged in, so they can always receive calls to the queue.

This collector box lets you find and collect extensions or groups that belong in this queue.

To put an extension or group into the collection:

• Type a name or extension number into the text field. As you type, Switchvox offers suggestions of matching extensions.

• Click the Find icon to display the extensions available in Switchvox. You can sort this view by the column headers. If you are working with phone-type extensions, you can expand the window to show an extension's profile.

To mark an extension or group as Permanent or Login, select them and click the appropriate icon.

The order of members in the list is important. For example, if Round Robin is the ring strategy, it calls the member in the first position, then the second, and so on. If In Order is the ring strategy, it always tries to call the members in order, starting with the first member. If you have an extension group in the queue, the group's order is used. Any non-phone extensions in a group are ignored.

To put items in the right order, select the items you want to move, then click the Up, Top, Down, or Bottom button.

To select multiple items in the collection:

• Control-click to select two or more items that aren't together in order.

• Click an item, and then Shift-click another item to select both items and all items between them.

To delete an item from the collection, select it and click the Delete icon.