SWVX-13127 Directed Pickup calls are not recorded
Validation Date: 5/1/2018
Affects Version: 6.6.0.3 and above
Expected Resolution: In Progress
Description: When a call comes into a queue and is answered using Directed Pickup, the call is not recorded, even when the extension answering the call has a Call Recording Rule.
Workaround: The call can be recorded by starting a manual recording using the phone or Switchboard.