Directed Pickup calls are not recorded

Owned by Merry Arpaia
Oct 17, 2024
1 min read

SWVX-13127 Directed Pickup calls are not recorded

Validation Date: 5/1/2018
Affects Version: 6.6.0.3 and above
Expected Resolution: In Progress

Description: When a call comes into a queue and is answered using Directed Pickup, the call is not recorded, even when the extension answering the call has a Call Recording Rule.

Workaround: The call can be recorded by starting a manual recording using the phone or Switchboard.

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