All SIP traffic stops processing
- Merry Arpaia
SWVX-12681 All SIP traffic stops processing
Validation Date: 10/30/2017
Affects Version: 6.5.2 - 6.7
Resolved Version: 6.7.1
Description:Â After updating to 6.5.2 some users are experiencing issues where all calls and phone registration traffic stops processing on the Switchvox. The web GUI is still accessible, and a software restart is required to restore function. This can be caused by a threading issue in the base software of Switchvox, and is more likely to happen the more phone registration traffic is occurring on the system.Â
Workaround:Â Under Server -> Networking -> Phone Networks -> Modify -> Advanced Settings -> Primary Host (PBX) you can increase the Seconds until Re-Registration setting to 300, decreasing the frequency of registration traffic to mitigate the issue. A software restart may be performed to restore functionality temporarily.Â