Known Issues (5.0 - 5.5.4)

Owned by Merry Arpaia
Oct 22, 2024
4 min read

Below are the Known Issues for older versions of Switchvox. For current Known Issues you can click here and select the version you'd like to view.

Version 5.0

Title: No ring back heard on inbound call from any carrier type when extension has ring-all call rule ringing two extensions when one is on DND status

DEV case: BPSQA-968

 

Long Description: If you have inbound callers say they hear no ringback tone this is caused by the extension that is receiving the call has a ring-all call rule that rings to two internal extensions and one of those extensions is in Do Not Disturb (DND) status. This occurs on any provider connection; SIP, PRI or analog.
 

Fixed Version: Unresolved

-----------------------------------------------------------------------------------

Title: Event Trigger Outgoing Call event variable values are different on direct outgoing call vs API generated call

DEV case: SWVX-2189, SWVX-6677

 

Long Description: When using Event Triggers to send Outgoing Call events, if using the call creation API method this causes the event trigger to transpose the caller ID number and dialed number variables
 

Fixed Version:  6.1 (75747)

 

-----------------------------------------------------------------------------------

Version 5.1

Title: Call Recording schedule to record All Outgoing Calls does not include Internal Outgoing calls

DEV case: SWVX-2488, SWVX-7607

 

Long Description: If you have created a Call Recording Schedule to record 'All Outgoing Calls' this does not record internal calls between extensions when it should.
 

Fixed Version: 6.1 (75747)

 

-----------------------------------------------------------------------------------

Title: Configuring remote Polycom phone over a VPN with feature pack applies the public WAN IP of the PBX

DEV case: SWVX-2661

 

Long Description: When you are configuring a remote Polycom phone over a VPN connection with a feature pack this causes the phone to register over the WAN IP when it should use the local IP of the PBX
 

Fixed Version: unresolved

-----------------------------------------------------------------------------------

Version 5.1.1

Title: Custom Switchboard panel http://Google.com/pda draws a blank page

DEV case: SWVX-2866

 

Long Description: When trying to use a custom Switchboard panel to query http://google.com/pda draws a blank panel on the Switchboard.
 

Fixed Version: unresolved

-----------------------------------------------------------------------------------

Title: Voicemail not saving intermittently. Error: invalid output from normalize: , we are deleting the wav file.

DEV case: SWVX-3100

 

Long Description: After a voicemail is left for an extension, the voicemail is not saved and no notification is sent.
 

Fixed Version: unresolved

-----------------------------------------------------------------------------------

Version 5.1.2

Title: Preserve Caller ID for Cascading and Ring All call rule not working properly

DEV case: SWVX-3123

 

Long Description: When you have an extension with a cascade call rule to an external number over a SIP provider the caller ID shows as the extension that has the call rule and not the extension making the rule
 

Fixed Version: 5.8.5 (64078)

-----------------------------------------------------------------------------------

Title: Queue call answering by converged device does not show in Switchboard

DEV case: SWVX-3349

 

Long Description: If you're queue members are using converged devices to answer queue calls, this causes the Switchboard to not display the call in the queue.
 

Fixed Version: 5.8 (59707)

 

-----------------------------------------------------------------------------------

Title: Switchboard Call Queue Panel will not show calls queuing if queue member extension status is unregistered or is a virtual extension

DEV case: SWVX-3785

 

Long Description: If your call queue member SIP phones are unregistered or your queue members are virtual extensions, the callers waiting in the queue will not be visible on the panel.
 

Fixed Version: 6.1 (75747)

-----------------------------------------------------------------------------------

Title: Extension Permission page not loading properly

DEV case: SWVX-3790

 

Long Description: From admin, if you go to Setup -> Permissions the page loads but you will see no Permission Groups. It will be a blank page.
 

Fixed Version: 5.8 (59707)

-----------------------------------------------------------------------------------

Version 5.5

Title: Bulk-modifying Digium phone SIP extension Dial Plan displays error when 256 characters are entered in as the dial plan.

DEV case: SWVX-3803

 

Long Description: When entering 256 characters into the dial plan in bulk modify, an error will display stating "(21797) Invalid dial_plan. Must be 256 characters long."
 

Fixed Version: 5.8 (59707)

 -----------------------------------------------------------------------------------

Version 5.5.2

Title: Record option on Digium phone working intermittently

DEV case: SWVX-4312

 

Long Description: When trying to use the Digium phone app to Record your current call, the system does not record the call and the button continue to says 'Record' and does not change to 'Stop Recording'
 

Fixed Version: 5.5.3.2 (47324)

 -----------------------------------------------------------------------------------

Version 5.5.3

Title:  Mobile App failing to dial out

DEV case: SWVX-4110, SWVX-6201

 

Long Description: When using Switchvox Mobile App to dial to generate calls, calls fail to reach the cell phone (dial first)
 

Fixed Version: Unresolved

-----------------------------------------------------------------------------------

Title: Switchboard call Queue panel shows queue member on a call when they are not

DEV case: SWVX-4134

 

Long Description: Switchboard call queue panel will sometimes show queue members on a call when they are not on that call any longer.
 

Fixed Version: unresolved

-----------------------------------------------------------------------------------

Version 5.5.3.1

Title:  Unable to add Phonebook entries, receiving error: WAQ_JABBER_AUTHSEND_DIED

DEV case: SWVX-4141

 

Long Description: When trying to add Phonebook entires under /Main you will see an error "WAQ_JABBER_AUTHSEND_DIED"

 

Fixed Version: 5.8 (59707)

-----------------------------------------------------------------------------------

Title: Call Queue auto-logout setting does not work if extension status is unreachable

DEV case: SWVX-4195

 

Long Description: If you have a call queue that is configured with login members and you use 'auto logout' feature and your queue members phone state is unreachable this will not logout the queue members after the desired amount of missed calls.

 

Fixed Version: 6.1 (75747)

-----------------------------------------------------------------------------------

Version 5.5.4

Title:  Switchboard Call Queue Panel not displaying 'My Status' pane for some queue agents

DEV case: SWVX-4331

 

Long Description: When you have more than 30 queue members, this can cause some queue members to not see the 'My Status' pane on the Call Queue Panel.

 

Fixed Version: 6.1 (75747)

-----------------------------------------------------------------------------------

Title:  Outside Caller over PRI does not hear ringing if the target extension has a ring-all call rule and user hits Ignore on one of the phones

DEV case: SWVX-4490

 

Long Description: When receiving inbound calls over PRI that ring to an extension that has a ring-all call rule and if one of the ring-all users hits the 'ignore' button on the phone, this causes the external caller to lose ringing.

 

Fixed Version: unresolved

-----------------------------------------------------------------------------------

Title:  Call transfers between peers causing system Call Logs to fill causing high load and memory usage

DEV case: SWVX-4519, SWVX-4442

 

Long Description: When blind transferring between two Peered Switchvox systems, causing the Call Logs to use a bunch of storage space causing high system load and memory usage

 

Fixed Version: 5.8 (59707)

-----------------------------------------------------------------------------------

Title:  SIP Phone not showing proper BLF status 

DEV case: SWVX-4573, SWVX-5077, SWVX-4867

 

Long Description: At times, some SIP phones registered to the Switchvox will show improper BLF light indication
 

Fixed Version: 5.7.3 (55758)

 

-----------------------------------------------------------------------------------

Unable to render {include} The included page could not be found.