Known Issues (5.8 - 5.8.5)

Owned by Merry Arpaia
Oct 22, 2024
5 min read

Below are the Known Issues for older versions of Switchvox. For current Known Issues you can click here and select the version you'd like to view.

Version 5.8

Title: When refreshing Switchboard, peered extensions call status are off

DEV case: SWVX-5668

 

Long Description: If you have a peered Switchvox extension as a member of a phonebook, then refresh the Switchboard the call status of that peered Switchvox user off (the light is not lit)
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: When Switchboard is refreshed, all call status info is cleared

DEV case: SWVX-5660

 

Long Description: When the Switchboard is refreshed, all active call info in the Phonebook panel is cleared. Any new changes made after the refresh (new calls, new on hold) will display correct.
 

Fixed Version: 5.8.2 (60905)

-----------------------------------------------------------------------------------

Title: DID Routes - Modifying Rule will trigger an inaccurate warning if DID Number is not modified

DEV case: SWVX-5645

 

Long Description: This issue occurs on both single routes and multiple DID routes. When you modify an existing route and make a change to any field (except the DID), the system checks to see if this change will create a conflict, since the DID being checked is the same as the one stored for a rule(this one), it will warn of a possible conflict... with itself. This warning does not impede function if you continue.
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: Queue report over a multi-day span is different when compared to individual days

DEV case: SWVX-5826

 

Long Description: When running a queue report, if looking for average wait time for completed calls on individual days then compare those results to a mult-day queue report the math is wrong.
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Title: Conflict between admin_name and extension number causing a conflict with call.creation API, failure to authenticate.

DEV case: SWVX-5841, SWVX-5844

 

Long Description: When using the call.creation API, if there is an admin account in the PBX with the same "Log in Name", as the extension being used to authenticate the API, then authentication fails.
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: Intercom/paging extension plays beep on recipient extension when setting 'Play beep/sound first' is set to No

DEV case: SWVX-5903

 

Long Description: If you are using the intercom/paging extension and you have the setting 'Play beep/sound first' is set to No, the beep/sound is playing regardless. 
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: SNMP stopped replying to SNMP queries

DEV case: SWVX-6094, SWVX-6061

 

Long Description:  If using SNMP to check system info, SNMP queries are returning with error: Timeout, no response.
 

Fixed Version: 5.8.5 (64078)

-----------------------------------------------------------------------------------

Title: Using SSL Certs. from signed authority causing Switchvox Peering to stop working

DEV case: SWVX-6098, SWVX-6163, SWVX-7003

 

Long Description: If you're using a 3rd party SSL cert. from a signed authority, the Switchvox peering will fail with syncing errors.
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: Agent Login Extension does not work when dialed from a remote sources

DEV case: SWVX-6233, SWVX-6259

 

Long Description: When external callers reach an Agent Login Extension, you cannot log users into the call queue.
 

Fixed Version: 5.8.5 (64078)

-----------------------------------------------------------------------------------

Version 5.8.2

Title: NTP Exploit causing high system load / DoS attack on Switchvox Systems

 

DEV case: SWVX-5805

 

Long Description: Some individuals found out how to exploit NTP and its being used on the Switchvox as a DoS/DDoS attack.
 

Fixed Version: 5.8.3.1 (61925)

-----------------------------------------------------------------------------------

Title: FTP path does not accept "." (period) as a valid character

 

DEV case: SWVX-5877

 

Long Description: FTP path for Call Recordings and Automatic backups do not accept the . (period) has a valid character when it should
 

Fixed Version: 5.8.5 (64078)

-----------------------------------------------------------------------------------

Version 5.8.3

Title: Sound Type Field in /main - Conference Room, always shows default setting regardless of what you select

 

DEV case: SWVX-5974

 

Long Description: From Main - Features -  Conference Room. Under general settings, change 'Sound Type' to any other setting besides 'only sound'. Upon saving the settings, the 'Sound Type' field reverts back to the default value.
 

Fixed Version: 5.8.5 (64078)

-----------------------------------------------------------------------------------

Title: Digium phone Phonebook contacts are not moving off of the line keys when disabling 'enable line keys for rapid dial'

 

DEV case: SWVX-6050

 

Long Description: Setting 'Enable Line Keys for Rapid Dial' under an extension /main to disabled does not move the Digium phone Phonebook contacts from the main line keys to the side car.
 

Fixed Version: 5.8.5 (64078)

-----------------------------------------------------------------------------------

Version 5.8.3.1

Title: Auto Call Recordings - Recording calls between EXT using G722 and EXT using G729 requires more than 1 G729 license

 

DEV case: SWVX-6168

 

Long Description: When you have one EXT using G722 and another EXT using G729 only with 1 G729 license, calls between these two EXT's have no audio and calls won't record. 
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: Switchboard call queue panel shows queue members phone still ringing when queue member is on DND status

 

DEV case: SWVX-6216

 

Long Description: When a queue member is on DND, (with default DND call rule, not paused), when a call hits the queue, the call queue Switchboard panel shows to be ringing the DND queue member (their extension is highlighted yellow in the panel) but their phone is not actually ringing.
 

Fixed Version: 6.1 (76056)

-----------------------------------------------------------------------------------

Title: SFTP failing when exchanging RSA Keys

 

DEV case: SWVX-6267

 

Long Description: When running the FTP test in the user-interface, you'll receive an error: Server Connect / Login TestFailed
 

Fixed Version: unresolved

-----------------------------------------------------------------------------------

Title: Call Recordings setting 'Enable Minimum Recording Length' in call recording schedule will cause user-initiated recordings to stop recording

 

DEV case: SWVX-6311

 

Long Description: If you enable the call recording setting 'enable minimum recording length' in the schedule, this causes user-initiated recordings to fail to record.
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Title: When using the mobile app to make calls, calls are being dropped

 

DEV case: SWVX-6252, SWVX-6303, SWVX-6496

 

Long Description: If you have the Allow Reinvite setting set to Never for the extension you're using on the mobile app, calls placed from the mobile app do reinvite which will drop calls.
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Version 5.8.5

Title: Turning off permissions to send callers to voicemail and ignore calls are not working

 

DEV case: SWVX-6092

 

Long Description: Disabling extension permissions to send callers to voicemail and ignore calls does not update the phone to reflect the changes
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Title: Switchboard Salesforce and SugarCRM panels querying server twice when a ring-all call is answered with converged devices

 

DEV case: SWVX-6355

 

Long Description: When you have two local D-phones converged together, combined with an extension ring-all call rule to ring both the master and slave converged devices immediately, while both convergered extensions are permanent members of a call queue, this is causing the Salesforce Panel and SugarCRM panels to load the contact info twice; once upon the ring then again after the call is answered.
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Title: Time frame being saved without end-time causes Time Conditions to disappear

 

DEV case: SWVX-6414

 

Long Description: If you try to add a new time condition to an existing time frame (Tools - Time Frames) and you do not specific an end-time then save the rule, the time frame does not display in the UI.
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Title: Place queue calls on hold from the Switchboard Current Call panel causing caller ID to change to unknown

 

DEV case: SWVX-6497

 

Long Description: When resuming a held queue call from the Current Call Switchboard panel, the caller ID shows as unknown
 

Fixed Version: 6.1 (76059)

-----------------------------------------------------------------------------------

Title: Error when editing and trying to save the default Toll Free outgoing call rule

 

DEV case: SWVX-6337

 

Long Description: The default toll free outgoing call rule has 27 characters but the box will only allow 1-24 characters so if you try to edit the rule, then save it the system will give an error.
 

Fixed Version: 5.9 (68742)

-----------------------------------------------------------------------------------

Unable to render {include} The included page could not be found.