Click to Call Does Not Function with Softphone

Owned by Merry Arpaia
Oct 22, 2024
1 min read

SWVX-13926 Click to Call Does Not Function with Softphone

Validation Date: 10/8/2018
Affects Version: 6.7.1
Expected Resolution: In Progress

Description: When an extension is configured as a Softphone any Click to Dial functions either through Switchboard or other CRM integration will not work. Softphones do not maintain an active registration by design and Click to Dial does not send a pushed notification to the Softphone in order to reopen the connection. 

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