My Calls Widget displaying call that has ended

Owned by Merry Arpaia
Oct 21, 2024
1 min read

SWVX-13640 My Calls Widget displaying call that has ended

Validation Date: 6/27/2018
Affects Version: 6.7
Expected Resolution: In Progress

Description: In some circumstances a call that has already been answered and ended will be stuck in the My Calls Widget. While the call displays incorrectly as being active in Switchboard, the user is still able to receive newer calls, but the Widget does not update. This is caused by an issue in the API that updates the Switchboard that causes it to be unable to remove the call from the widget.

Workaround: This issue can be temporarily resolved by performing a Software Restart. Note: this will drop all current calls on the system

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