What is TeamHub

Sangoma's TeamHub is a cutting-edge team collaboration tool that maximizes your teams productivity by delivering single unified collaboration which includes;

• Chat

• Video Meetings

• Voice calling

• SMS

• Productivity Apps

Sangoma TeamHub is accessible from any Desktop device, over virtually any internet connectionInternet connection and TeamHub Chat is accessible from any Mobile device.

Image Modified

How do I access TeamHub

Info
Note: TeamHub is currently only available to Business Voice users. CommUnity users will have access to TeamHub soon.

• Click here to access the Web version of TeamHub.

• Business Voice User can Login using your Sangoma Business Voice credentials.

• Community User can Login using your Community credentials.

  • Community User have an extra layer of security, for more info Clickhere.

• After logging in, the TeamHub chat Home page will display.

Image Removed

TeamHub Applications

The left navigation bar provides access to the TeamHub applications that your user account is entitled to.

• Home

• Chats

• Talk

• Meet

• Contacts

• Files

• SMS

Table of contents

Table of Contents
minLevel 1 maxLevel 6 outline false type list printable false

Community User

Image Added

Business Voice Users

Image Added

Image Removed

Image Added

TeamHub Navigation

The left navigation bar provides access to the TeamHub applications that your user account is entitled to.

• Home

• Chats

• Talk

• Meet

• Contacts

• Files

• SMS

Chats

Chat provides the ability to view and send messages inside Channels, directly to a teammate, or a group of up to 8 teammates.

For more information reference the How to use TeamHub Chat.

Image Removed

Image Added

Talk

The Talk Application provides the ability to receive and make calls via the

Image Removed

one of the user guide for your Voice Solution:

• For Business Voice users reference the Business Voice - TeamHub Talk User Guide.

• For CommUnity users reference the CommUnity - TeamHub Talk User Guide.

Image Added

Meet

This feature provides the ability to create or schedule a video meeting using our Sangoma Meet application.

For more information reference the How to use the Meet calendar plugins in TeamHub.

Image Removed

Image Added

Contacts

Sangoma’s TeamHub Contacts supports both a Company Directory and Personal Contacts. When you click on the contact’s name the contact’s profile is displayed.

For more information reference the How to use Contacts in TeamHub.

Image Modified

Files

All your files

files from this view.

For more information reference the How to work with TeamHub Files.

Image Modified

SMS

The Sangoma SMS application is our text messaging application that allows users to communicate via text messages with their customers, business, and personal contacts. This guide provides the basics on how to use Sangoma SMS. For more information visit this page.

Profile Setting

Click on the profile picture.

Image Removed

Click on the profile option.

Image Removed

Click the Edit button next to the setting to be updated and follow the steps below.

Image Removed

NickName

Use Nickname for a name you might be called that is different from your first name and username.

Enter your desired Nickname and Click Save .

Position

Use Position for your role or job title. This will be shown in your profile popover.

Profile Picture

Upload a picture in BMP, JPG, JPEG, or PNG format. Maximum file size: 150MB.

Settings

Click the Settings Icon.

Image Removed

Select the desired Settings Category, Click the Edit button next to the setting to be updated, and follow the steps below.

Image Removed

Notifications

Desktop Notifications

Note: Desktop notifications are only available when using the Chrome browser or the TeamHub Desktop application.

Send desktop notifications

• For all activity

• Only for mentions and direct messages

• Never

Thread reply notification

Notification Sound

Email Notifications

Email notifications are sent for mentions and direct messages when you are offline or away for more than 5 minutes.

Send email notifications

• Immediately

• Never

Thread reply notifications

Mobile Push Notifications

Notification alerts are pushed to your mobile device when there is activity in Sangoma TeamHub.

Send mobile push notifications

• For all activity

• For mentions and direct messages

• Never

Trigger push notifications when

• Online, away or offline

• Away or offline

• Offline

Thread reply notifications

When enabled, any reply to a thread you're following will send a mobile push notification.

Words That Trigger Mentions

Mentions trigger when someone sends a message that includes your username ("@username@companyname.com") or any of the options selected above.

⃞ Your case-sensitive first name "Bob"

⃞ Your non case-sensitive username "byoung@sangoma.com"

⃞ Channel-wide mentions "@channel", "@all", "@here"

⃞ Other non case-sensitive words, separated by commas: Enter the desired words

Display

Clock Display

Select how you prefer time displayed.

• 12-hour clock (example: 4:00 PM)

• 24-hour clock (example: 16:00)

Teammate Name Display

Set how to display other user's names in posts and the Direct Messages list

• Show username

• Show nickname if one exists, otherwise show first and last name

• Show first and last name

Show online availability on profile images

When enabled, online availability is displayed on profile images in the message list.

• On

• Off

Share last active time

When enabled, other users will see when you were last active.

• On

• Off

Timezone

Select the timezone used for timestamps in the user interface and email notifications. If Automatic is selected the timezone will be automatically set based on your location.

Website Link Previews

When available, the first web link in a message will show a preview of the website content below the message.

• On

• Off

Default Appearance of Image Previews

Set whether previews of image links and image attachment thumbnails show as expanded or collapsed by default. This setting can also be controlled using the slash commands /expand and /collapse.

• Expanded

• Collapsed

Message Display

Select how messages in a channel should be displayed.

• Standard: Easy to scan and read.

• Compact: Fit as many messages on the screen as we can.

Click to open threads

When enabled, click anywhere on a message to open the reply thread

• On

• Off

Channel Display

Select the width of the center channel.

• Full width

• Fixed width, centered

Quick reactions on messages

When enabled, you can react quickly with recently used reactions when hovering over a message.

• On

• Off

Sidebar

Group unread channels separately

When enabled, all unread channels and direct messages will be grouped together in the sidebar.

• On

• Off

Number of direct messages to show

You can also change these settings in the direct messages sidebar menu.

Advanced

Send Messages on CTRL+ENTER

When enabled, CTRL + ENTER will send the message and ENTER inserts a new line.

• On, for all messages

• On, only for code blocks starting with ```

• Off

Enable Post Formatting

If enabled, posts will be formatted to create links, show emoji, style the text, and add line breaks. By default, this setting is enabled.

• On

• Off

Enable Join/Leave Messages

When "On", System Messages saying a user has joined or left a channel will be visible. When "Off", the System Messages about joining or leaving a channel will be hidden. A message will still show up when you are added to a channel, so you can receive a notification.

• On

• Off

Scroll position when viewing an unread channel

Choose your scroll position when you view an unread channel. Channels will always be marked as read when viewed.

• Start me where I left off

• Start me at the newest message

Allow message drafts to sync with the server

When enabled, message drafts are synced with the server so they can be accessed from any device. When disabled, message drafts are only saved locally on the device where they are composed.

• On

• Off