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CommUnity - TeamHub Talk User Guide

CommUnity - TeamHub Talk User Guide

Overview

TeamHub Talk provides the ability to make and receive phone calls without the need to download and install a Softphone client. TeamHub Talks also supports routing a call to a different number if the number that was called is unavailable.

To access the Talk function within TeamHub, click the Talk icon in the left side panel.

Talk App Icon: Click the Talk App Icon to open the Talk App. The icon also displays the number of events not viewed by the user.

Softphone Call Box: The Call Box is displayed on the left side of the page and is where phone calls are handled.

Main Window: The main window is where the list of Contacts, Call Logs, Voicemail, Call Recordings, Conference, and Parked Calls are displayed.

Menu: From the menu, users can open the Contact List, Call Log, etc. Each item in the menu will display the number of events not viewed by the user

Contact Category Lists: From this menu, users can select the type of contacts they want to display.

Search: This field provides the ability to search the displayed List.

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Talk Settings

The Talk Settings allows users to configure options for Parked Calls, Mobile Phone, Find Me, Voicemail, Alerts, and Conference Calls. For more information, click Here.


The Softphone Call Box

The Softphone Call Box is displayed on the left side of the page. The Call Box is used to manage inbound and outbound phone calls.

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  • The Call Card floats on any TeamHub screen.


The Contacts Tab

The Contacts Tab contains the following Contact List:

  • FAVORITES

    • When you click the Favorite ( ) icon next to a contact in any of the contact lists, that contact will be added or removed from the FAVORITES list.

  • INTERNAL

    • This list consists of the contacts in the company directory.

  • EXTERNAL

    • Any contact added as a Personal Contact in the TeamHub Contacts Module will be displayed in the External list.

  • RING GROUPS

    • This list consists of the Ring Groups configured in your UCaaS system.


How to make a phone call

  • Click the Talk icon in the left side panel to open TeamHub Talk.

  • Once the Talk application opens, there are 2 methods to initiate a phone call.

    • Enter a number within the call box using the keypad.

    • Select a number from the Talk Contacts.

Warning: Refreshing the web browser page may disconnect you from the current call while the other callers remain on the call.


Using the Keypad

Enter the Extension/Phone Number using the Keypad.

Click the Call icon.


Using a Contact list

  • Click the Contacts tab at the top of the page.

  • Select one of the contact lists.
    (Favorites, Internal, External, Etc...)

  • Search for the desired Contact.

  • Click on the Contact’s Extension/Phone Number to call their default number.

  • To call a contact’s non-default number:

    • Click on the desired Contact Name to display the Contact’s details.

    • Click on the desired Extension or Phone Number.
      Note: TeamHub Talk extensions are displayed first in the list.

 


How to receive a Call

When a call comes in, a Call Card will be displayed. Click the Accept or Decline icons.


How to Handle Simultaneous Call Rings

If TeamHub Talk Call Routing is configured with multiple phone numbers/extensions, follow these steps:

  • When the first call comes in, a Call Card for each configured phone number will be displayed simultaneously.

  • Click the Accept icon on the desired Call Card.

  • If a second call comes in while the user is on a call, additional Call Card(s) will be displayed with the option to answer or decline the call.


How to Transfer a Call

While on a call,

  • In the call box, click the Transfer ( TH_Talk_for_CY_Transfer_Call_Icon-20240810-122538.png ) icon.

  • Select Cold Transfer, Warm Transfer, or Voicemail Transfer.

  • Select a contact from one of the contact lists.

  • Click on the number to transfer the call to.

or

  • Enter an extension or phone number using the Keypad.

  • Click the TRANSFER CALL button.

Note: If you start a warm transfer and want to switch to a different transfer mode, you must first cancel the transfer.


Conference Calls

How to start a Conference Call while on a call.

How to start a Conference Call from the Contacts Tab

  • Click the Contacts Tab at the top of the page.

  • Search for the desired contact.

  • Click the more ( ) icon.

  • Select Call options.

  • Select Start Conference.

The Conference Tab

Click the Conference tab at the top of the page to display a list of existing or prior conference calls.

Conference List Options:

By default, the My Conference Room sub-tab is displayed.

To Join an existing conference, click the Join Conference Sub tab. See below for more details.

If the conference is in progress, the list of participants is displayed.

The moderator can mute all or individual participants.

My Conference Room

Join Conference

My Conference Room