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What is TeamHub

Sangoma's TeamHub is a cutting-edge team collaboration tool that maximizes your teams productivity by delivering single unified collaboration which includes;

  • Chat

  • Video Meetings

  • Voice calling

  • SMS

  • Productivity Apps

Sangoma TeamHub is accessible from any Desktop device, over virtually any Internet connection and TeamHub Chat is accessible from any Mobile device.

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How do I access TeamHub

Info

Note: TeamHub is currently only available to Business Voice users. CommUnity users will have access to TeamHub soon.

  • Click here to access the Web version of TeamHub.

  • Business Voice User can Login using your Sangoma Business Voice credentials.

  • Community User can Login using your Community credentials.

    • Community User have an extra layer of security, for more info Clickhere.

  • After logging in, the TeamHub chat Home page will display.

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TeamHub Applications

The left navigation bar provides access to the TeamHub applications that your user account is entitled to.

  • Home

  • Chats

  • Talk

  • Meet

  • Contacts

  • Files

  • SMS

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    Home

    From the Home page you can access Sangoma’s Apps. Simple click on the VIEW APPS button towards the bottom of the page.

    Community User

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    Business Voice Users

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    Sangoma Apps Gallery

    From the apps page you can open or enable the apps you have a license for. You can also get usage details by clicking the USAGE DETAILS button in the top right corner of the page.

    Info

    Note: The Apps Gallery is only available If you are licensed for at least one Sangoma App.

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    TeamHub Navigation

    The left navigation bar provides access to the TeamHub applications that your user account is entitled to.

    Chats

    Chat provides the ability to view and send messages inside Channels, directly to a teammate, or a group of up to 8 teammates.

    For more information reference the How to use TeamHub Chat.

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    Talk

    The Talk Application provides the ability to receive and make calls via the

    dialpad

    keypad or contacts, view your call logs, and listen to voicemails.

    TeamHub Talk features and settings work slightly different based on the Voice solution you are using. For more information reference

    the How to use TeamHub Talk

    one of the user guide for your Voice Solution:

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    Meet

    This feature provides the ability to create or schedule a video meeting using our Sangoma Meet application.

    For more information reference the How to use the Meet calendar plugins in TeamHub.

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    Contacts

    Sangoma’s TeamHub Contacts supports both a Company Directory and Personal Contacts. When you click on the contact’s name the contact’s profile is displayed.

    For more information reference the How to use Contacts in TeamHub.

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    Files

    All your files you have uploaded in your TeamHub personal cloud storage space are listed here. You can upload, download preview, and delete files from this view.

    For more information reference the How to work with TeamHub Files.

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    SMS

    The Sangoma SMS application is our text messaging application that allows users to communicate via text messages with their customers, business, and personal contacts. This guide provides the basics on how to use Sangoma SMS. For more information visit this page.

    Profile Setting

    Click on the profile picture.

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    Click on the profile option.

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    Click the Edit button next to the setting to be updated and follow the steps below.

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    NickName

    Use Nickname for a name you might be called that is different from your first name and username.

    Enter your desired Nickname and Click Save .

    Position

    Use Position for your role or job title. This will be shown in your profile popover.

    Enter your desired Position and Click Save .

    Profile Picture

    Upload a picture in BMP, JPG, JPEG, or PNG format. Maximum file size: 150MB.

    Click Select .
  • Select a picture from your P/C.

  • Click Save .

    Settings

    Click the Settings Icon.

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    Select the desired Settings Category, Click the Edit button next to the setting to be updated, and follow the steps below.

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    Notifications

    Desktop Notifications

    Note: Desktop notifications are only available when using the Chrome browser or the TeamHub Desktop application.

    Send desktop notifications

    Select one of the following options and Click Save.
    • For all activity

    • Only for mentions and direct messages

    • Never

    Thread reply notification

  • (When enabled, any reply to a thread you're following will send a desktop notification.)

  • Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.

  • Click Save .

    Notification Sound

  • Note: Notification sound is only available when using the Chrome browser or the TeamHub Desktop application.

  • Select on or off to receive sound notifications.

  • Click the dropdown and select the desired sound to be heard when a notification is received.

  • Click Save .

    Email Notifications

    Email notifications are sent for mentions and direct messages when you are offline or away for more than 5 minutes.

    Send email notifications

    Select one of the following notification options and Click Save .
    • Immediately

    • Never

    Thread reply notifications

  • When enabled, any reply to a thread you're following will send an email notification.

  • Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.

  • Click Save .

    Mobile Push Notifications

    Notification alerts are pushed to your mobile device when there is activity in Sangoma TeamHub.

    Send mobile push notifications

    Select one of the following notification options and Click Save .
    • For all activity

    • For mentions and direct messages

    • Never

    Trigger push notifications when

    Notification alerts are only pushed to your mobile device when your availability matches the selection Below. Select one of the following notification options and Click Save .
    • Online, away or offline

    • Away or offline

    • Offline

    Thread reply notifications

    When enabled, any reply to a thread you're following will send a mobile push notification.

  • Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.

  • Click Save .

    Words That Trigger Mentions

    Mentions trigger when someone sends a message that includes your username ("@username@companyname.com") or any of the options selected above.

    Select the desired options below and Click Save .

    ⃞ Your case-sensitive first name "Bob"

    ⃞ Your non case-sensitive username "byoung@sangoma.com"

    ⃞ Channel-wide mentions "@channel", "@all", "@here"

    ⃞ Other non case-sensitive words, separated by commas: Enter the desired words

    Display

    Clock Display

    Select how you prefer time displayed.

    Select one of the following options and Click Save .
    • 12-hour clock (example: 4:00 PM)

    • 24-hour clock (example: 16:00)

    Teammate Name Display

    Set how to display other user's names in posts and the Direct Messages list

    Select one of the following options and Click Save.
    • Show username

    • Show nickname if one exists, otherwise show first and last name

    • Show first and last name

    Show online availability on profile images

    When enabled, online availability is displayed on profile images in the message list.

    Select one of the following options and Click Save .
    • On

    • Off

    Share last active time

    When enabled, other users will see when you were last active.

    Select one of the following options and Click Save .
    • On

    • Off

    Timezone

    Select the timezone used for timestamps in the user interface and email notifications. If Automatic is selected the timezone will be automatically set based on your location.

  • If you deselect automatic, click the dropdown and select the desired timezone.

  • Click Save .

    Website Link Previews

    When available, the first web link in a message will show a preview of the website content below the message.

    Select one of the following options and Click Save .
    • On

    • Off

    Default Appearance of Image Previews

    Set whether previews of image links and image attachment thumbnails show as expanded or collapsed by default. This setting can also be controlled using the slash commands /expand and /collapse.

    Select one of the following options and Click Save.
    • Expanded

    • Collapsed

    Message Display

    Select how messages in a channel should be displayed.

    Select one of the following options and Click Save .
    • Standard: Easy to scan and read.

    • Compact: Fit as many messages on the screen as we can.

    Click to open threads

    When enabled, click anywhere on a message to open the reply thread

    Select one of the following options and Click Save .
    • On

    • Off

    Channel Display

    Select the width of the center channel.

    Select one of the following options and Click Save .
    • Full width

    • Fixed width, centered

    Quick reactions on messages

    When enabled, you can react quickly with recently used reactions when hovering over a message.

    Select one of the following options and Click Save .
    • On

    • Off

    Sidebar

    Group unread channels separately

    When enabled, all unread channels and direct messages will be grouped together in the sidebar.

    Select one of the following options and Click Save .
    • On

    • Off

    Number of direct messages to show

    You can also change these settings in the direct messages sidebar menu.

  • Click the dropdown and select the desired count.

  • Click Save .

    Advanced

    Send Messages on CTRL+ENTER

    When enabled, CTRL + ENTER will send the message and ENTER inserts a new line.

    Select one of the following options and Click Save.
    • On, for all messages

    • On, only for code blocks starting with ```

    • Off

    Enable Post Formatting

    If enabled, posts will be formatted to create links, show emoji, style the text, and add line breaks. By default, this setting is enabled.

    Select one of the following options and Click Save .
    • On

    • Off

    Enable Join/Leave Messages

    When "On", System Messages saying a user has joined or left a channel will be visible. When "Off", the System Messages about joining or leaving a channel will be hidden. A message will still show up when you are added to a channel, so you can receive a notification.

    Select one of the following options and Click Save .
    • On

    • Off

    Scroll position when viewing an unread channel

    Choose your scroll position when you view an unread channel. Channels will always be marked as read when viewed.

    Select one of the following options and Click Save.
    • Start me where I left off

    • Start me at the newest message

    Allow message drafts to sync with the server

    When enabled, message drafts are synced with the server so they can be accessed from any device. When disabled, message drafts are only saved locally on the device where they are composed.

    Select one of the following options and Click Save .
    • On

    • Off

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    How to Adjust the TeamHub User Settings

    For more instruction configuring TeamHub visit the TeamHub User Settings Guide.

    https://knowledge.star2star.com/kb/3421
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    Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.

    Reveisions

    Original KB URL:

    Product Version:

    V3.3

    Source Document URL:

    https://docs.google.com/document/d/17VLjTV6vx-Jw8-H4wmFJdKt3d0H0x5uXy2EyAbG31r4/edit#heading=h.2lpzvr2i2y49

    N/A

    Comments: