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( The Sangoma SMS Mobile will be available very soon )

Overview

Sangoma SMS application is our text messaging application that allows users to communicate via text messages with their customers, personal and business contacts. This guide provides the basics on how to use Sangoma SMS on a mobile device. For more information on how to activate the license, visit this page.

The Sangoma SMS app has native mobile applications available both for iOS and Android devices. Visit Apple Store or Google play and search for “Sangoma SMS” to download and install the latest version of the app.

Warning

Any message transmitted via our platforms, regardless of use case or phone number type (e.g., long code, short code, or toll-free) will be considered by The Campaign Registry (TCR) to be an Application-to-Person (A2P) messaging.

Per the rules of The Campaign Registry (TCR), Application-to-Person (A2P) SMS and MMS message trafficmay not be delivered to US-based end user mobile devices unless your company has been vetted and the message traffic is properly registered as a campaign. 

Additionally some carriers are blocking inbound messages, those originating from mobile devices and transmitted to Sangoma telephone numbers, that are unregistered business/application 10DLC numbers.

For more information on TCR compliance, reference our SMS Campaign Registry Compliance Guides.

For help with registering your SMS Numbers, reference our SMS Campaign Registry User Guides.

Table of Contents

Start a Conversation

  • Click on “New SMS” to start a new conversation.

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Attachments and Reactions

  • Attach your files by clicking on the little attach icon (jpg, pdf, doc, xls, png are most common supported file types). If you are sending an image, you can click on the image icon and this will open the photo gallery for you to choose the image to attach.

  • You can send an emoji to react to a message by switching to the emoji keyboard on your phone and selecting the desired emoji.

  • maximum size limit for attachments to be sent as MMS is 1 MB.

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Notifications

  • You can configure your notification settings from your mobile device Notification Center.

Contacts

  • Your SMS contact list is tied to your “TeamHub Personal Contacts” located under the Contact tab.

  • Once a number is stored in your personal contact list, the conversations will show the contact name. If you have started a conversation before the number was saved as a contact, the contact name will not be displayed.

  • The contacts in the mobile app cannot be updated. To add or update a contact, please use the Contacts tab in TeamHub.

  • With the mobile app, you can view and start a new conversation with your “Company Directory, Personal Contacts, Phonebook” and by typing a phone number.

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Conversation Lists

  • All your conversations will be stored and top 30 conversations will be displayed.

  • The conversation list will be synced to the Desktop/Web version. So, if you are sent a message via Sangoma SMS on TeamHub, you will be able to see the same list of conversations both on Desktop and Mobile app.

  • You can close a conversation, which will remove it from your view. The conversation will re-appear if you receive or send a new message to the same contact or number.

  • If the number is saved as a personal contact (currently, only available via TeamHub Contacts app), the conversation will show the contact name.

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Message Delivery and Status

  • Anyone sending SMS/MMS messages over a 10DLC number from an application to the US must register for 10DLC. Failure to register your DID will result in message failure. Learn more about 10DLC here.

  • When sending SMS/MMS you may see one of the following status types:

    • Pending: This status refers to cases that Sangoma SMS is attempting to send your message and the messages has not yet delivered.

    • Sent: This status means that your SMS/MMS was successfully delivered.

    • Failed: This status means that your SMS/MMS was failed to deliver. Always check your network connection and make sure your number is linked to a verified 10DLC campaign.

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Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.

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