What is TeamHub
Sangoma's TeamHub is a cutting-edge team collaboration tool that maximizes your teams productivity by delivering single unified collaboration which includes;
Chat
Video Meetings
Voice calling
SMS
Productivity Apps
Sangoma TeamHub is accessible from any Desktop device, over virtually any Internet connection and TeamHub Chat is accessible from any Mobile device.
How do I access TeamHub
Note: TeamHub is currently only available to Business Voice users. CommUnity users will have access to TeamHub soon.
Click here to access the Web version of TeamHub.
Login using your Sangoma Business Voice credentials.
After logging in, the TeamHub chat page will display.
TeamHub Applications
The left navigation bar provides access to the TeamHub applications that your user account is entitled to.
Table of contents
Home
From the Home page you can access Sangoma’s Apps. Simple click on the VIEW APPS button towards the bottom of the page.
Sangoma Apps Gallery
From the apps page you can open or enable the apps you have a license for. You can also get usage details by clicking the USAGE DETAILS button in the top right corner of the page.
Chats
Chat provides the ability to view and send messages inside Channels, directly to a teammate, or a group of up to 8 teammates.
For more information reference the How to use TeamHub Chat.
Talk
The Talk Application provides the ability to receive and make calls via the keypad or contacts, view your call logs, and listen to voicemails.
TeamHub Talk features and settings work slightly different based on the Voice solution you are using. For more information reference one of the user guide for your Voice Solution:
For Business Voice users reference the Business Voice - TeamHub Talk User Guide.
For CommUnity users reference the CommUnity - TeamHub Talk User Guide.
Meet
This feature provides the ability to create or schedule a video meeting using our Sangoma Meet application.
For more information reference the How to use the Meet calendar plugins in TeamHub.
Contacts
Sangoma’s TeamHub Contacts supports both a Company Directory and Personal Contacts. When you click on the contact’s name the contact’s profile is displayed.
For more information reference the How to use Contacts in TeamHub.
Files
All your files you have uploaded in your TeamHub personal cloud storage space are listed here. You can upload, download preview, and delete files from this view.
For more information reference the How to work with TeamHub Files.
SMS
The Sangoma SMS application is our text messaging application that allows users to communicate via text messages with their customers, business, and personal contacts. This guide provides the basics on how to use Sangoma SMS. For more information visit this page.
Profile Setting
Click on the profile picture. |  |
Click on the profile option. |  |
Click the Edit button next to the setting to be updated and follow the steps below. |  |
NickName
Use Nickname for a name you might be called that is different from your first name and username.
Enter your desired Nickname and Click Save .
Position
Use Position for your role or job title. This will be shown in your profile popover.
Enter your desired Position and Click Save .
Profile Picture
Upload a picture in BMP, JPG, JPEG, or PNG format. Maximum file size: 150MB.
Click Select .
Select a picture from your P/C.
Click Save .
Settings
Click the Settings Icon. |  |
Select the desired Settings Category, Click the Edit button next to the setting to be updated, and follow the steps below. |  |
Notifications
Desktop Notifications
Note: Desktop notifications are only available when using the Chrome browser or the TeamHub Desktop application.
Send desktop notifications
Select one of the following options and Click Save.
For all activity
Only for mentions and direct messages
Never
Thread reply notification
(When enabled, any reply to a thread you're following will send a desktop notification.)
Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.
Click Save .
Notification Sound
Note: Notification sound is only available when using the Chrome browser or the TeamHub Desktop application.
Select on or off to receive sound notifications.
Click the dropdown and select the desired sound to be heard when a notification is received.
Click Save .
Email Notifications
Email notifications are sent for mentions and direct messages when you are offline or away for more than 5 minutes.
Send email notifications
Select one of the following notification options and Click Save .
Immediately
Never
Thread reply notifications
When enabled, any reply to a thread you're following will send an email notification.
Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.
Click Save .
Mobile Push Notifications
Notification alerts are pushed to your mobile device when there is activity in Sangoma TeamHub.
Send mobile push notifications
Select one of the following notification options and Click Save .
For all activity
For mentions and direct messages
Never
Trigger push notifications when
Notification alerts are only pushed to your mobile device when your availability matches the selection Below. Select one of the following notification options and Click Save .
Online, away or offline
Away or offline
Offline
Thread reply notifications
When enabled, any reply to a thread you're following will send a mobile push notification.
Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.
Click Save .
Words That Trigger Mentions
Mentions trigger when someone sends a message that includes your username ("@username@companyname.com") or any of the options selected above.
Select the desired options below and Click Save .
⃞ Your case-sensitive first name "Bob"
⃞ Your non case-sensitive username "byoung@sangoma.com"
⃞ Channel-wide mentions "@channel", "@all", "@here"
⃞ Other non case-sensitive words, separated by commas: Enter the desired words
Display
Clock Display
Select how you prefer time displayed.
Select one of the following options and Click Save .
12-hour clock (example: 4:00 PM)
24-hour clock (example: 16:00)
Teammate Name Display
Set how to display other user's names in posts and the Direct Messages list
Select one of the following options and Click Save .
Show username
Show nickname if one exists, otherwise show first and last name
Show first and last name
Show online availability on profile images
When enabled, online availability is displayed on profile images in the message list.
Select one of the following options and Click Save .
On
Off
Share last active time
When enabled, other users will see when you were last active.
Select one of the following options and Click Save .
On
Off
Timezone
Select the timezone used for timestamps in the user interface and email notifications. If Automatic is selected the timezone will be automatically set based on your location.
If you deselect automatic, click the dropdown and select the desired timezone.
Click Save .
Website Link Previews
When available, the first web link in a message will show a preview of the website content below the message.
Select one of the following options and Click Save .
On
Off
Default Appearance of Image Previews
Set whether previews of image links and image attachment thumbnails show as expanded or collapsed by default. This setting can also be controlled using the slash commands /expand and /collapse.
Select one of the following options and Click Save .
Expanded
Collapsed
Message Display
Select how messages in a channel should be displayed.
Select one of the following options and Click Save .
Standard: Easy to scan and read.
Compact: Fit as many messages on the screen as we can.
Click to open threads
When enabled, click anywhere on a message to open the reply thread
Select one of the following options and Click Save .
On
Off
Channel Display
Select the width of the center channel.
Select one of the following options and Click Save .
Full width
Fixed width, centered
Quick reactions on messages
When enabled, you can react quickly with recently used reactions when hovering over a message.
Select one of the following options and Click Save .
On
Off
Sidebar
Group unread channels separately
When enabled, all unread channels and direct messages will be grouped together in the sidebar.
Select one of the following options and Click Save .
On
Off
Number of direct messages to show
You can also change these settings in the direct messages sidebar menu.
Click the dropdown and select the desired count.
Click Save .
Advanced
Send Messages on CTRL+ENTER
When enabled, CTRL + ENTER will send the message and ENTER inserts a new line.
Select one of the following options and Click Save .
On, for all messages
On, only for code blocks starting with ```
Off
Enable Post Formatting
If enabled, posts will be formatted to create links, show emoji, style the text, and add line breaks. By default, this setting is enabled.
Select one of the following options and Click Save .
On
Off
Enable Join/Leave Messages
When "On", System Messages saying a user has joined or left a channel will be visible. When "Off", the System Messages about joining or leaving a channel will be hidden. A message will still show up when you are added to a channel, so you can receive a notification.
Select one of the following options and Click Save .
On
Off
Scroll position when viewing an unread channel
Choose your scroll position when you view an unread channel. Channels will always be marked as read when viewed.
Select one of the following options and Click Save .
Start me where I left off
Start me at the newest message
Allow message drafts to sync with the server
When enabled, message drafts are synced with the server so they can be accessed from any device. When disabled, message drafts are only saved locally on the device where they are composed.
Select one of the following options and Click Save .
On
Off