Set CallerID User Guide
- Nathaniel Halbrooks
- Kelli Higdon
THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI
Overview
The Set CallerID module is a simple and effective way to manipulate caller ID (CID) within the call flow to help identify who is calling, use the proper greeting for a caller, give priority, or even handle calls from multiple companies. The module allows you to change the caller ID of a call and then continue on to the desired destination.
Logging In
From the top menu click Applications
In the drop down click Set CallerID
Creating a Set CallerID Instance
Click the Add button.
Fill out the four elements of the form:
Description
Enter a descriptive name for this CallerID Instance to help you identify its purpose. Example: “Sales CID”
CallerID Name
The caller ID name will be changed to this. If you are appending to the current caller ID name, don’t forget to include the appropriate variables. If you leave this box blank, the caller ID name will be blank. Default caller ID name variable: ${CALLERID(name)} See the "Working With Variables" section below.
CallerID Number
The caller ID number will be changed to this. If you are appending to the current caller ID number, don’t forget to include the appropriate variables. If you leave this box blank, the caller ID number will be blank. Default caller ID number variable: ${CALLERID(num)} See the "Working With Variables" section below.
Destination
Choose the target destination to continue the call. The call will flow to this destination with the new CallerID Name and Number set.
Save
Click the Submit button and then click the Apply Config button to save the changes.
Working With Variables
Note: This uses Asterisk variables which can be modified in the same manner as if you were writing a dial plan.
Modifiers:
Example | Description |
${VARIABLE:n} | Skip n characters |
${VARIABLE:-n} | Only grab last n characters |
${VARIABLE:s:n} | Starting at character s grab n characters |
Examples:
Description | Variable | Input | Output |
Strip + From a phone number | ${CALLERID(num):1} | +4805551212 | 4805551212 |
Add a 1 to the phone number | 1${CALLERID(num)} | 4805551212 | 14805551212 |
Replace caller name with account code (assuming account code is set to 12345) | ${CDR(accountcode)} | John Smith | 12345 |