Overview
TeamHub Talk provides the ability to make and receive phone calls without the need to download and install a Softphone client. TeamHub Talks also supports routing a call to a different number if the number that was called is unavailable (Busy,
To access the Talk function within TeamHub, click the Talk icon in the left side panel.
① Talk App Icon: Click the Talk App Icon to open the Talk Apps. The icon also displays the number of events not viewed by the user.
② Softphone Call Box: The Call Box is displayed on the left side of the page, and is where phone calls are handled.
③ Main Window: The main window is where the list of Contacts, Call Logs, Voicemail, Call Recordings, Conference and Parked Calls are displayed.
④ Menu: From the menu users can open the Contact List, Call Log, etc… Each item in the menu will display the number of events not viewed by the user
⑤ Contact Category: From this menu users can select the type of contacts they want to display.
⑥ Search: This field provides the ability to search the displayed List.
Table of Contents
Talk Settings
The Settings section allows users to configure options for Parked Calls, Mobile Phone, Find Me, Voicemail, Alerts, and Conference Calls. For more information click Here.
The Softphone Call Box
The Softphone Call Box is displayed on the left side of the page. The call box, is used to manage inbound and outbound phone calls.
The Call Card floats on any TeamHub screen.
The Contacts Tab
The Contacts Tab contains the following Contact List:
FAVORITES
When you click the Favorite ( ☆ ) icon next to a contact in any of the contact lists that contact will be added to the FAVORITES list.
INTERNAL
This list consists of the contacts in the company directory.
EXTERNAL
Any contact added as a Personal Contact in the TeamHub Contacts Module will be displayed in the External list.
RING GROUPS
This list consists of the Ring Groups configured in your UCaaS system.
How to make a phone call
Select the Talk option in the left side panel of the TeamHub app.
Once the Talk application opens, there are 2 methods to initiate a phone call.
Use the Keypad within the Call Box.
Use Talk Contacts.
Warning - Refreshing the web browser page may disconnect you from the current call while the other user remains on the call.
Using the Keypad
① Enter a phone number using the Keypad.
② Click the Call icon.
Using a Contact list
Click the Contacts tab at the top of the page.
Select one of the contact lists.
(Favorites, Internal, External, Etc...)Search for the desired Contact.
Click on the Contact’s Extension/Phone Number to call their default number.
To call a contact’s non default number:
Click on the desired Contact Name to display the Contact’s details.
Click on the desired Extension or Phone Number.
Note: TeamHub Talk extensions are displayed first in the list.
How to receive a Call
When a call comes in, a Call Card will be displayed. On the Call Card, click the Accept or Decline icons.
How to Handle Simultaneous Call Rings
If the Talk app’s Call Routing is configured with multiple phone number / extensions follow these steps:
When the first call comes in, a Call Card for each configured phone number will be displayed at the same time.
Click the Accept icon on the desired Call Card.
If a second call comes in while the user is on the first call, additional Call Card(s) will be displayed with the option to answer or decline the call.
How to Transfer a Call
While on a call,
In the call box, click the Transfer (
) icon.Select Cold Transfer, Warm Transfer, or Voicemail Transfer.
Select a contact from one of the contact lists.
Click on the number to transfer the call to.
or
Enter an extension or phone number using the dialpad.
Click the TRANSFER CALL button.
Conference Calls
How to start a Conference Call while on a call.
How to start a Conference Call from the Contacts Tab
Click the Contacts Tab at the top of the page.
Search for the desired contact.
Click the more ( ⋮ ) icon.
Select Call options.
Select Start Conference.
The Conference Tab
① Click Conference at the top of the page to open the conference page.
Conference List Options:
② By default the My Conference Room sub tab is displayed.
To Join an existing conference click the Join Conference Sub tab. See below for more details.
③ If the conference is in progress, the list of participants is displayed.
④ The moderator can mute all or individual participants.
My Conference Room | Join Conference |
|---|---|
The information in this tab is configured in the talk Setting. Click the START CONFERENCE button to start a new conference.  | To Join join and existing conference Enter the Room Number and Participant Pin, than Click the JOIN CONFERENCE button.  |
Parked Calls
Call Park allows a team member to put a caller on hold in a communal parking lot. The team member can make or receive other calls and then at a later time resume the call again. Other team members can also answer parked calls.
How to Configured Parked Calls
The Park Call options are configured in the Talk Settings.
Lists of parked calls in the parking lot. User can pick up a call clicking the Answer button or dialing the parking ID
The Parked Tab
The Parked tab at the top of the page will display the number of parked calls.
Click on the Parked tab and a list of Parked calls will be displayed.
Above the Parked Call list is a search option and the option to filter by Parking Lot.
How to Park a Call
While on a call in the call box select the More ( ⋮ ) icon and select the Park Call option.
The parked call will now appear in the Parked Call list in the Parked Tab.
How to Answer a Parked Call
Click on the Parked Tab at the top of the page.
Click the ANSWER button to the right of the parked call.
The Call Log Tab
Sangoma TeamHub saves your call history in a call log. To access your call log:
Click Call Log at the top of the page.
To the left of each call is an indicator of the call type:
⬋ Inbound call.
⬈ Outgoing call.
Missed call.
Filter Options
All - displays all the calls associated with the user’s extension.
Missed - displays calls that were not answered by the user.
Incoming - Display all inbound calls.
Outgoing - Display all outbound calls.
The Voicemail Tab
When a caller leaves a voicemail, the voicemail will be stored in the Voicemail tab. The number of unread voicemails will be displayed in the tab.
① Click the Voicemail tab at the top of the page to display your voicemail history.
The following options are available:
② Filter the voicemail list by All, Unread or Read voicemails.
③ Search for a voicemail.
④ Click on the number to return the phone call.
⑤ Play the voicemail message.
⑥ Click the more ( ⋮ ) icon to perform one of the following actions:
Mark the voicemail as unseen.
Download the voicemail.
Delete the voicemail.
Call Options
Recordings
How to record a call
To start a recording click the Record icon while on a call
To stop a record click the Recording icon.
The Recordings Tab
The Recordings tab displays a list of recordings made during a call.
More then 1 recording can be made during a call. Each recording will be a separate entry.
① Click on the Recordings tab at the top of the page to view the list of recorded calls.
② Filter the Recordings list by All, Unread or Read voicemails.
③ Search for a Recording.
④ Click on the number to return the phone call.
⑤ Play the recording.
⑥ Click the more ( ⋮ ) icon to perform one of the following actions:
Mark the recording as seen.
Download the recording.
Delete the recording.
