Extension Permissions (5.X)

For a later version of this article, see SETUP-EXTENSIONS-PERMISSIONS-6-0

The Extension Permissions page displays the existing extension permission mappings in a table that includes extension holders, their respective target extensions, and the associated permissions. You can modify the information or delete the mapping entirely.

If you need to create a permission mapping, click the Create Extension Permissions Mapping button. This displays the Create Extension Permissions Mapping page. On this page, you choose the type (extension group or individual extension) who will be the Permission Holder and the type (extension group or individual extension) who will be the Permission Target. Then you specify the permissions. The following are options:

• Can View Calls. Let the Holders view the caller ID of the target’s current calls.

• Can Record Calls. Let the Holders record the target’s current calls.

• Can Monitor Calls. Let the Holders silently listen in on the target’s current call. This includes monitor, whisper, or barge.

• Can Pickup Ringing Calls. Let the Holders answer a call that is ringing the target's extension.

• Can Intercom. Let the Holders initiate an intercom connection with the target extension

When finished, click Save Extension Permission Mapping. The Extension Permission page is re-displayed showing the new mapping.