CommUnity Infrastructure Update: July 9, 2025

Sangoma will be performing planned infrastructure updates to the CommUnity Platform on July 9th at 1:00 AM ET.

As part of our backend infrastructure upgrades, our IP addresses will be updated and this change may affect some customers who have currently whitelisted our datacenter IP addresses.

What to Expect

• Deployment/ update window: Up to 120 minutes

• Potential Impact:

  • Service Interruption- Brief delays or interruptions not on active calls (typically 3–7 minutes, depending on client DNS cache)

  • MS Teams Integration: May experience registration issues (due to static DNS behavior); devices may need manual re-registration

  • Parking Feature: Phones may take 10–20 minutes to re-subscribe

• Whitelisting Requirements:

  • LA Public Network: 69.168.214.128/26

  • SIP Address: 69.168.214.138

  • Content Service Address: 69.168.214.158

For customers using our MS Teams integration OR whitelisting IP addresses, please reach out to our Support Team if you still have issues with your services after the deployment window.

Services impacted may include myHud, TeamHub and Admin Panel.