GCEMS processes fail to start

Owned by Kelli Higdon
Last updated: Mar 27, 2024
1 min read

 

Symptom:

The Dialogic Gate Control Element Management System (GCEMS) processes (CommManager, GateManager, DataManager and BackupFileManager) fail to start when running StartGCEMS script: 

[excelsw@rhel507 bin]$ ./StartGCEMS ================================================================ Starting IMG to begin a new configuration... CommManager: ....Failed to start! GateManager: ....Failed to start! DataManager: ....Failed to start! AdminManager: ....Started. BackupFileManager: ....Failed to start! Error: StartGCEMS did not start all processes! ================================================================

 

Diagnosis
When running Dialogic GCEMS's CommManager process, the message "error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory" is displayed.

[excelsw@rhel507 bin]$ ./CommManager ./CommManager: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory Check /usr/lib, file libstdc++.so.5 does not exist: [excelsw@rhel507 bin]$ ls /usr/lib/libstdc++* /usr/lib/libstdc++.so.6 /usr/lib/libstdc++.so.6.0.8

 

Reason for the issue:
The Dialogic GCEMS processes require libstdc++.so.5 which is only standard on RHEL3. If you are using RHEL4 or 5, you need to install the optional backwards compatibility 'compat' package. Since this is an optional package, you need to select it manually.
 
Fix / Solution:
Install the compat-libstdc++-33 package, which can usually be found on the RHEL installation Disc 2:

[root@rhel507 ftpBuilds]# rpm -Uvh compat-libstdc++-33* warning: compat-libstdc++-33-3.2.3-61.i386.rpm: Header V3 DSA signature: NOKEY, key ID 37017186 Preparing... ########################################### [100%] 1:compat-libstdc++-33 ########################################### [100%]

 

Check /usr/lib, file libstdc++.so.5 exists:

 

Restart GCEMS and check that all GCEMS processes are running: 

 

Product List
Dialogic IMG 1010 Integrated Media Gateway
Dialogic Gate Control Element Management System (GCEMS)
Dialogic ClientView

 

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