IMG 1010 - View Channel Group Call Statistics

Click on the Object Table tab of the Channel Groups pane. The object table tab will display different statistics of that channel group. Below are the different statistics that can be viewed.

Field Name

Field Description

ID

The ID number of the Channel group the stats are being displayed for.

Name

The Name given to the channel Group that the stats are being displayed

Signaling Type

What type of signaling this channel group is using. (SIP, H.323, SS7, ISDN, CAS)

Incoming Calls

Total number of incoming calls coming into a specific channel group over a period of time set in the 'Stats Frequency' field

Incoming Answered Calls

Total number of incoming calls answered on a specific channel group over period of time set in the 'Stats Frequency' field

Outgoing Calls

Total number of calls going out of a specific channel group over a period of time set in the 'Stats Frequency' field

Outgoing Answered Calls

Total number of outgoing calls answered on a specific channel group over a period of time set in the 'Stats Frequency' field

Average Hold Time for Answered Calls

The average length of time between the moment a caller gets connected till the time the call is released

Stats Frequency - (Default: 5 min.)

The interval of time in minutes which all the stats above are taken. This interval can be changed by changing the STATS_FREQUENCY line in the Defaults file located at /opt/dialogic/GateControlEMS (or opt/cantata/GateControlEMS if running software version 10.5.0 or earlier).

 

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