Enterprise Record All 'Pause' Admin Guide

***Available for Premise deployments only***

1st step:

*In order to utilize the pause functionality detailed in this guide, Fonality Support must be contacted to enable the feature on your server.  Submit a support ticket asking to have the pause functionality enabled, or call into support for a tech to create the request on your behalf.

Once enabled:

As the Admin of the Fonality server and the Record All panel, you will have to make a human friendly login for your users.

Log into your Record All panel from your web browser.

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Once logged in, navigate to the Admin tab > Users page

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By default all users are created with their IP Phones MAC Address as the default Login String. 

This is where we need to make a more user friendly name for the individual Users to log in.

Select a user from the list on the left side of the screen, and click the 'Edit' button on the right to edit that users account.

We are going to Add a Login String that is friendly to the user:

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Now enter a ',' and a username for the user to log in (like first intial last name), and a password.

You can preview your progress and the Users current Login Strings from your Admin > Users screen:

The user can now use this login to access their individual Record All User Panel. 

Just supply your users the the login URL, their Username, and their generated password.

Pausing active Record All calls in progress as Admin

You as the admin can pause any active recording from the 'Live' tab in your Admin Record All panel:

Just toggle the pause icon to Pause and Resume any live calls.

We also developed a guide for your users to log into the panel and pause their Record All feature.

Click here to view the Enterprise Record All 'Pause' User Guide