Fonality - Route callers by area code - How do I?

1. Click AutoAnswer --> edit call menu

2. Under the Add New Sequence section, select "After Step: 0, add new step: Go to ext/submenu by Caller ID"

3. Click "Apply All Changes"

4. The Admin Panel refreshes and your new sequence appears as step #1 immediately after "Answer the incoming call"

5. From the first drop-down menu within this new sequence, select a sub-menu or extension

6. In the second box, type in the area code you wish to "capture" and route away from the Main menu.  Note that you can add as many "route by Caller ID" steps into the Main menu as you wish in order to "sort" callers by geographic area.  This feature is particularly useful for organizations that employ sales or support managers in charge of specific areas of the country

7. Click "Apply All Changes"*

*requires Professional Edition or Call Center Edition Edition