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Fonality - Login my ACD agents - How do I?

Fonality - Login my ACD agents - How do I?

To log in to a queue, please perform the following steps from the Agent's IP Phone (including softphones):

  1. Dial *54 (Remember that *54 = *LI or LOG IN)

  2. Enter the Agent's extension number + #

  3. Enter the Agent's voicemail password (numeric only) + #

  4. The PBXtra will say 'Agent logged in'

  5. Your Agents are now ready to receive calls from any queue where they are a member

 

To log agents out of all queues:

  1. Dial *56 (Remember that *56 = *LO or LOG OUT)

  2. Enter the Agent's extension number + #

  3. Enter the Agent's voicemail password (numeric only) + #

  4. The PBXtra will say 'Agent logged off'

 

References

Please also see:

  • Forward Queue Calls to Cell Phones - How do I?  Log in and respect call forwarding by dialing *50.

  • Key code reference and system extensions.  Other key codes to log agents in and out of queues.

  • HUD ... for the Call Center.  Agents can log in and out of queues from HUD simply by clicking the gold (or silver) "Q" next to their name.