Key Code Reference and System Extensions

Key Code Reference

*1

Non-Roaming Agent Login

This keycode will log the single agent, who belongs to this phone, into their queues. NOTE: do not use this option if the agent is trying to log in from somebody else's phone. Instead use the Roaming Agent Login keycode. (Call Center Edition only)

*22_Ext

Barge

Dialing *22 ("*BA" on your dialpad) plus a valid extension number will allow you to barge the call that extension is making or the next call that extension makes. The users on the call will immediately be able to hear you. You must have the HUD - Barge permission over the extension you're barging. (CCE only)

*3

Non-Roaming Agent Logout

This keycode will logout the single agent who belongs to this phone from the queues. NOTE: do not use this option if the agent is trying to logout from someone else's phone. Instead use the Roaming Agent Logout keycode. (CCE)

*5

Non-Roaming Agent status

This keycode will read aloud the log in/out status of the single agent who belongs to this phone. (CCE)

*50

Roaming Agent Login with forwarding

This keycode will log in an agent from any phone and respect their call forward settings. This is most useful for agents using their cell phone to take queue calls. (CCE)

*54

Roaming Agent Login

This keycode will login an agent from *any* phone. The agent will be asked to first enter the extension number they wish to login as well as an optional request for a password. The password requested will be the voicemail password for that particular extension. NOTE: If you prefer a quick log-out, please use the Non-Roaming Agent Logout keycode. (CCE)

*55

Roaming Agent Status

This keycode will read aloud the log in/out status of the agent from any phone. (CCE)

*56

Roaming Agent Logout

This keycode will logout an agent from *any* phone. The agent will be asked to first enter the extension number they wish to logout as well as an optional request for a password. The password requested will be the voicemail password for that particular extension. NOTE: If you prefer a quick log-out, please use the Non-Roaming Agent Logout keycode. (CCE)

*66

Night Mode

Dialing *66 ("*NM" on your dialpad) will allow you to toggle Night Mode (either on or off).

*66+Ext

Monitor

Dialing *66 (*MO) plus a valid extension number will allow you to monitor the call that extension is making or the next call that extension makes. The users on the call will not be able to hear you. You must have the HUD - Barge permission over the extension you're monitoring. (CCE)

*74+Ext

Intercom

Dialing *74 plus a valid extension number will allow you to have an instant conversation with the other party using their speakerphone without requiring them to answer. Does not work on softphones. (Pro)

*75+Ext

Group Page

Dialing *75 plus a group extension number will page the phones in the group, causing them to go "beep-beep" and automatically go on speakerphone.  Then you can make an announcement with one-way audio - they can hear you, but they can't hear each other and they can't talk back to you. 

• Note: Softphones will only ring (they do not auto-answer). 

• Note: Phones on existing calls will merely get a call waiting beep - existing calls will not be interrupted.  (Pro)

*8#

Analog Call Stealing

Dialing *8# will allow you to pick up a call from any ringing analog phone. Call stealing does not work on Connect or public hosted servers.

*86+Ext

Voicemail Transfer

Transferring a call to *86 (*VM) plus valid extension number sends that call directly to that extensions voicemail.

*88

IP Call Stealing

Dialing *88 will allow you to pick up a call from any ringing IP phone. Call stealing is not supported on Connect or public hosted servers.

*88+Ext

Directed Call Pickup

*88+Ext will allow you to pick up a call from a specific extension with a ringing call. Permission to transfer calls from this extension is required. Call stealing is not supported on Connect or public hosted servers.

8500

Roaming Voicemail

Check voicemail for any extension. Requires voicemail password.

8501-20

Reserved

8501 through 8520 are reserved for future functionality.

8505

Conference #1

Dial into the "Conference" menu. This menu sends the caller to Conference bridge #1 by default. (If you purchased Conference bridges)

8506

Conference #2

Same as above, except this dials into the "Conference2" menu. 8507 = Conference3, 8508 = Conference4, etc.

8555

Non-Roaming Voicemail

Check voicemail for the extension you dial from. Requires voicemail password.

9000

Call Parking

To park an active call, transfer it to 9000. If you do an attended transfer, then the system will read aloud the extension the call is parked on. The first parked call can be retrieved by dialing 9001, the second by dialing 9002, etc. NOTE: If you have HUD, then parked calls will also appear under View -> "Parking" in HUD.

9001-50

Call Parking Pickup

Parked call pickup, 9001 through 9050. FindMe Boomerang(R) Mobile Integration: Boomerang carries features of the phone system out to your mobile phone: Ext Name Description

#

FindMe Call Transfer

You can transfer any call that has been FindMe-forwarded to your mobile, simply by dialing # (pound) followed by the extension you wish to transfer it to (and then # a second time). (Requires Mobility features)

*2

FindMe Attended Call Transfer

Press *2 to perform an attended transfer. This feature works with linked branch offices. The caller will be transferred once you hang up. (Requires Mobility features)

*1

Call Recording

Want to record that call which got forwarded to your mobile phone? Now you can -- press *1 to start the recording. Recordings can be accessed in the User Panel as long as you have permission from your administrator and are running Call Center Edition. (CCE, Mobility add-on or FindMe)