CDR User Guide

Overview

Call Reports is designed to be the raw data of all call activity on your phone system. It can be a very challenging module to work with because it’s not in a very user-friendly format and there is so
much raw Call Detail Records (CDR). It is really meant as a way to export the data so you can build your own custom reports around the raw data.

Logging in

• From the top menu click Reports

• From the drop down click CDR Reports

Viewing Data

Open

From the landing page you can run reports against your CDR database and filter on the following:

• Call Date

• CallerID Number

• CallerID Name

• Outbound CallerID Number

• DID

• Destination

• Destination CallerID Name

• Userfield

• Account Code

• Duration

• Disposition