PBXact Features

 

PBXact Premise Systems Feature Support Included in All Systems

Business Features

Calling Features

Telephony Support

Business Features

Calling Features

Telephony Support

  • Flexible Time-Based Call Routing

  • Built-In Conference Bridge

  • Fax to E-mail

  • Hunt/Ring Groups

  • Music on Hold

  • Voicemail Blasting

  • Find Me / Follow Me Calling

  • Personal IVRs

  • Wake Up Calls

  • Support for Video Calling

  • Secure Communications (SRTP/TLS)

  • Announcements

  • Text to Speech

  • Calling Queues (ACD)

  • Interactive Voice Response (IVR)

  • CRM Link Module

  • Three-Way Calling Support

  • Voicemail

  • Voicemail to E-mail

  • Caller ID Support

  • Call Transfer

  • Call Recording

  • Do Not Disturb

  • Call Waiting

  • Call History / Call Detail Records

  • Call Event Logging

  • Speed Dials

  • Caller Blacklisting

  • Call Screening

  • Open Standards Support for Multiple Protocols

  • SIP, IAX2, PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM

  • WebRTC

  • Softphone Support

  • Specialty Device Support

  • Door Phones

  • Overhead Paging

  • Strobe Alerts

  • Paging Gateways

  • Voice Gateways

  • Failover Devices

  • Desktop and Mobile Phone Support

Administration

User Control Panel (UCP)

Desktop and Mobile Integration

  • Graphical Web Interface to manage and control all features protected by user name and password login credentials

  • Upgrade System with Granular Control

  • System Dashboards

  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)

  • Localization in both GUI and Sound Files for Multiple Languages, including Italian

  • Backup and Restore Utilities

  • Custom Destination Administration

  • Web-based Config File Management When Needed

  • System Recording Management

  • GUI Controls for DNS, Network Settings, and More!

  • Remote reset and re-configuration options available

  • Troubleshooting interface to download logs for help desk

  • Access to system management via console port on appliance

  • Responsive GUI (Desktop, Tablet, and Mobile Device)

  • WebRTC Softphone

  • Call History (Details and Recording Playback / Download)

  • Contact Management

  • Presence Management

    • presence control across all endpoints to indicate availability across all contact methods

  • Conference Room Management with ability to send email invitations via any email client

  • Settings Management

    • Find Me / Follow Me

    • Call Forwarding, Call Waiting, Do Not Disturb

    • Call Confirmation

  • Voicemail

    • Visual Voicemail - Playback and Management

    • Notification Options

    • Greetings Management

Connect Mobile Apps & \Desktop Apps

  • Connect Mobile for iOS and Android; Desktop UC for Windows and macOS

  • Softphone for making and receiving calls; tied to your primary extension

  • Presence, BLF

    • Presence control across all endpoints to indicate availability across all contact methods

  • 1:1 video calls, and integration with Sangoma Meet for video conferencing with internal and external clients without any UC tools

  • Ability to integrate ‘integration email client and personal contact lists for use with above mentioned features

  • Desktop apps:

    • Firefox and Chrome Click to Call, Call Popups

    • Click to Dial from Outlook

    • Send and Receive Faxes

    • Send and Receive SMS (with SIPStation SIP Service only)

  • 1 User license included with each Extension license on the PBX, up to 1000 users only.

    • Example a PBXact 60 comes with 60 Extension licenses, 60 desktop Users, and 60 Connect Users.

    • Example a PBXact 5000 comes with 5000 Extension licenses, 1000 desktop Users, and 1000 Connect Users.

Add-ons

 

 

The Base Platform includes a base of system enhanced features (see chart below)

Additional functionality can be added as needed:

  • High Availability (License Required per PBX Node)

  • Call/Contact Center Features (Enhanced Call Center Functionality)

  • Operator Panel / Wall Boards

  • Third Party Phone Support (for Non-Sangoma IP Phones)

 

 

 

 

Enhanced Features

(Known as Commercial Modules in FreePBX)

 

PBXact Premise

Included in Base Price

PBXact Add On Bundles

Call Center
Features

Third Party
Phone Support

Call Recording Reports

 

 

Class of Service

 

 

Conference Pro

 

 

EndPoint Manager

Sangoma Phones Only

 

Non Sangoma Phones

Extension Routing

 

 

Fax Pro

 

 

Park Pro

 

 

Page Pro

 

 

Phone Apps

Sangoma Phones Only

 

Non Sangoma Phones

SysAdmin Pro

 

 

User Control Panel Device Management

Sangoma Phones Only

 

 

Voicemail Notify

 

 

Voicemail Reports

 

 

XMPP Pro

 

 

Advanced Recovery

 Purchased as Yearly Add On

 

 

Operator Panel XactView 20 Pack

Purchased as a Add On 

 

 

Operator Panel XactView Queue License

Purchased as a Add On  

 

 

Sangoma Phone Desktop Application (Softphone)

 

 

Sangoma Talk Mobile Application (Softphone)

 

 

Appointment Reminder

 

 

Broadcast

 

 

Caller ID Management

 

 

Outbound Call Limiting

 

 

PIN Set Pro

 

 

Queue Pro (Includes Queue Call Backs)

 

 

Queue Reporting

 

 

Web CallBack

 

 

CRM Link Module

 

 

Queue WallBoard

Purchased as Yearly Add On

 

 

Sangoma Property Management (SPM)

Purchased as Yearly Add On

 

 

Call Accounting

Purchased as Yearly Add On

 

 

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