Time Conditions App
- Kelli Higdon
Overview
The purpose of the Time Conditions application is to let you override your normal time condition rules in order force a matched or unmatched state. (i.e. "Open for Business" vs. "Closed for Business" or "Day" vs. "Night.")
There are two types of overrides, Temporary and Permanent.
Sample Use Cases
Temporary Override (Matched or UnMatched) - For example, it's 4:00 PM on a Friday. Your normal time condition rule says to put the system in Unmatched (night) mode at 5:00PM, but you want to leave early. Setting a "Temporary Override" will put the system into Unmatched mode (night) until the next scheduled time change. From there on, the time condition schedule will take over. In our example the override would kick in until 5:00PM, then at 5:00PM the normal schedule will keep the system in Unmatched mode, since that is what the schedule was set up to do.
Permanent Override (Matched or UnMatched) - For example, it's 4:00 PM on a Thursday. Your normal time condition rule says to put the system in Unmatched (night) mode at 5:00PM, but you want to leave early, and tomorrow is a holiday. Your business will be closed all day on Friday. Setting a "Permanent Override" (Unmatched) will put the system into Unmatched (night) mode and leave it in that mode mode until you go back into the application and tell it to reset the override, which will then force the system to use the automated schedule you created.
Viewing Time Conditions
Press the Time Conditions button on your phone.
After launching this application, you can see a list of all the time conditions you have permissions for. It will show the name and feature code, and current override state of the time condition (if set).
Overriding Time Conditions
For any time condition, you can pick from the following options:
Reset Override - Use this option to remove any overrides currently set. This will tell the system to go back to the automated schedule immediately.
Temporary Matched - This forces the system to send all calls to the "Matched" destination of this time condition that you set up until the next scheduled automatic change. Once the new automatic scheduled change happens, this time condition will be back on the normal schedule that you set up moving forward, and will not be in override anymore.
Permanent Matched - This forces the system to send all calls to the "Matched" destination of this time condition that you set up indefinitely until you manually tell it to "Reset Override" from this application or from the Time Condition PBX GUI module.
Temporary Unmatched - This forces the system to send all calls to the "Unmatched" destination of this time condition that you set up until the next scheduled automatic change. Once the new automatic scheduled change happens, this time condition will be back on the normal schedule that you set up moving forward, and will not be in override anymore.
Permanent Unmatched - This forces the system to send all calls to the "Matched" destination of this time condition that you set up indefinitely until you manually tell it to "Reset Override" from this application or from the Time Condition PBX GUI module.
To edit the highlighted Time Condition, press the Change button.
From here, you can see this Time Condition is currently set to Reset Override as indicated by the small *.
Scroll to the new option you would like and press the Select button.
To change the override for all time conditions globally, you can use the Set All button and the change will be applied to all the time conditions you have access to.
COS to Restrict Which Toggles a User Can See
If you purchased and set up Class of Service restrictions, then the user will only be presented with Call Flow controls that they have permissions to see when they press the Call Flow button. Please see the Class of Service-Admin Guide for more information on using COS.