Request a CallBack Now
- Alfredo Gonzalez
Introduction
Description: This API allows requesting the CX platform to initiate an outbound call to a specific destination. When answered by the destination, it will be treated as a regular Inbound Queue Call, waiting in the Queue to be assigned to an agent.
Notes:
This API does not behave as the CallBack functionality available for callers when waiting on a Queue.
In-queue CallBack functionality is not available to outbound calls queued using the CallBack Now API.
scope: cx.queue-calls
API Request
curl -XPOST --location 'https://cpaas.sangoma.com/cx/api/v1/queues/call/' \
--header 'Content-Type: application/json' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer <YOUR_ACCESS_TOKEN>' \
--data '{
"queue_name": "queue_test",
"destination": "9001",
"tenant_domain": "acme.cx.sangoma.com"
}'Note: Replace <YOUR_ACCESS_TOKEN> with your Access Token obtained from the Requesting Access Token authentication step detailed in https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/376504348 .
This API call will enable the specified Queue (queue_name) within the tenant_domain to make calls to the provided destination.