How to Make a Co-Owner Claim

If a product you recently purchased is not showing up under the Products section of your portal account that you purchased through a Distributor or another means besides Sangoma direct you will need to file a Claim of ownership from your Sangoma Portal since you were not the purchaser of the product direct from Sangoma but through a 3rd party.

Log into your Portal account at https://portal.sangoma.com

 Select the product family from the navigation menu on the left. You can also search for your product by selecting the "Search Products" menu option.

Open

Click the green claim button on the top right of your screen

Open

You can search by serial number or deployment ID.   Add the relevant unique identifier in the provided form

A email notice will be sent to the primary owner of the product and once they approve the claim you will have access to see the product in your Sangoma Portal account.  In the mean time before you get approval you can now open support tickets on that product if need be.  If the Primary Owner denies the claim you will no longer be able to open support tickets but while its pending approval you can.

If you get an error on trying to make a claim above please contact Customer Service by opening a Customer Service request at https://support.sangoma.com and include your product and serial number or deployment ID