How to Purchase Support Credits
You can use the online Sangoma Partner Portal to buy support credits. We are always trying to make it easier for our customers and welcome your feedback on the process.
Purchasing Support Credits
Log into the Portal at https://portal.sangoma.com. If you do not have an account, please see How to Create a Portal Account.
Forgot your password? Click the I forgot my password link if you need assistance.Click on the Store option in the left side menu.
Click the Support tab in the horizontal row of tabs. This will display the Hourly Support options by default.
Pick Hourly Support from the left nav.
You can click on the icon for any item to learn more about it.
Find the individual support services you would like to purchase, and add them to your cart.
Use the up/down arrows to adjust the quantity of each item, if needed.
Add the item to your shopping cart by clicking the Add to Cart button below
Repeat the process for other support services if needed. You can also shop other sections of the store, such as hardware and support packages, and add those items along with support services.
When finished, look for the Your Cart link in the upper right corner and then proceed to Checkout. For further reading about the checkout process please see https://sangomakb.atlassian.net/wiki/x/foWYAQ
How to Open a Support Ticket
See How To Open A Support Ticket for instructions on how to submit your support request.