How to Renew FreePBX Commercial Modules Maintenance

Owned by Kelli Higdon
Last updated: Mar 25, 2024
7 min read

 

You can use the online Sangoma Partner Portal to renew commercial module licenses.

The online portal allows administrators to view a report of the renewals that are available for all of the deployments under an account. Admins can renew multiple modules for multiple deployments from the portal, which is a convenient alternative to logging into each PBX GUI individually.

How to Purchase Renewals

  1. Go to the Portal at https://portal.sangoma.com and log in.

  2. In the left nav click on Reports > List

Note

If you do not see the Reports option, your account does not have administrative privileges. Contact your administrator if you need assistance with module renewal.

  1. Locate the Sales-Module Renewal By Deployment report, click View.

  1. The Module Renewal by Deployment list shows available renewals.

  1. Optional: You can filter the list by defining search terms at the top of the page and clicking the Submit button.

  1. For each module that you want to renew, select a Pricing option.
    For example, the EndPoint Manager updates are available in 1-, 3-, and 5-year increments.

  1. Click the green plus sign for each item you want to add to your cart.

  2. Click on the Your Cart button at the top right of the screen

  • Your shopping cart is shown at the Top right of the screen after adding items from the Store. 

  •  Click on the Your Cart button to and press the Checkout Button to proceed to checkout process

  • Some products need to be tied to a Product Deployment ID. For each item that requires a deployment, you will see a "Search for deployment" drop-down menu.

    • Click Search for deployment.

    • Enter the Deployment ID number or name in order to find a list of matches.

      • Select the desired deployment from the list.
        Double-check your selection, especially if you have deployments with similar names or numbers. A license cannot be moved after purchase. Your license will be assigned to the deployment you select.


Click the Apply to All option if you want to use the same Deployment ID with all licenses in your shopping cart.

  • Products that include support credits such as Hourly Support Credit packages and Support Contracts give you the option to pick if you want the support credits tied to your organization or to create a Support Credits Card that allows a different organization to claim those support credits.  Support Credits belong to a organization not a specific product and can be used across the organization for any support needs as long as the product has a active support. contract.

    • For Organization

      • This will add the support credits to your own organization that you can use for any configuration assistance with any users from your organization. 

        • Please note if you pick your own organization you can not transfer the support credits portion of the purchase to someone else later.  The support credits portion of the purchase can only be used by you.

    • Create Support Card

      • If you pick this option a Support Credit Card will be created and emailed to you that you can than provide to your customer so they can claim the support credits onto their own account.  Review this wiki on how to view all your Support Credits Cards

  • Select your payment method: Credit Card, Wire Transfer, or Check. (If paying by wire transfer or check, instructions will pop up instructing you how to proceed, and orders will not be accepted until payment is made.)

    •  The Quote option allows you to save the order as a quote instead of making the purchase. Proceed with the rest of the steps below, but note that no payment will be made. You can convert the quote to an invoice later by going to Orders → Quotes in your Portal account.

Using a saved credit card?

Select one of your saved credit cards from the list and click the Choose Card button.

For more information on managing stored credit cards, see: How to Manage Stored Credit Cards

 

First time paying by credit card?

  • If this is the first time adding a credit card, you will be prompted to enter the credit card information, including the billing address on file with the financial institution. Type in the information, including card number, name and expiration date. Note: the card type (Visa, Mastercard, etc.) will automatically appear as you enter your number. If the system detects an invalid credit card number, the number fields will be outlined in red and you will need to try again.

  • Next, enter your card security code.

    • If paying by American Express, you will need to enter the four-digit code on the front of the card, as shown below.

    • For other types of cards, click the button to fill in the back side of the card. Then enter your three digit CVV code from the back of the card.

  • Enter in the Billing address associated with your credit card

  • Once you have entered your credit card, click the box to save your credit card information for future purchases with us. Then click the button.

  • Do you have a Reference Number or Purchase Order Number? If yes, click the Yes button and enter a number.

  • Check the box to agree to the Terms and Conditions for all products and services being purchased.

  • Click on the Process Order button to complete your transaction.

     

  1. To apply the newly purchased license(s) to your PBX deployment, you will need to log into the PBX and update its activation as described below.

How to Update the License on the PBX

The following instructions are for version 13 of the PBX GUI.

  1. Log into the PBX GUI.

  2. Go to Admin → System Admin.

  3. Click on Activation in the navigation menu.

  4. Click the Update Activation button. The page will reload with updated expiration dates for any modules that have been renewed.

For more information on using the Activation section of the System Admin module, see: System Admin - Activation.

Need Help?

If you encounter issues during the module renewal process, or have questions about purchasing, renewing, or applying licenses, please reach out to our sales team through our online support center.

  1. Go to the online support site at http://support.schmoozecom.com and log in.

  1. Click on Submit a Ticket.

  1. Choose the Sales Request department. This will ensure your inquiry regarding purchase, renewal, or licensing will reach the staff who can best assist you.

  1. Click the Next button.

  1. Choose the the FreePBX Commercial Modules option from the Product drop-down menu. This will help our sales team understand you have a question about commercial modules.

  1. Enter a subject for your message, and describe your issue or question in the field below.

  1. Click the Submit button to submit your ticket to the sales team. You will receive a confirmation message.

 

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