New Features

Pause Resume Scheduled Recording from Sangoma P-Series Telephones

Beginning with version 8.0.3 of Switchvox and Sangoma P-Series telephone firmware 4_18_1, Scheduled Call Recordings that have the “Allow Recordings to be Paused” option set to On will affect P320, P325, P330, and P370 phones in a new way. Normally, these model Sangoma telephones will, if given a permission for call recordings, display a Record / Stop Record soft key during calls. With this new feature, the soft key will instead, as Switchvox notifies the telephone of the in-progress Scheduled Call Recording, change to a Pause / Resume soft key. The use of this key will then Pause and Resume the scheduled call recording from the P320, P325, P330 or P370 model telephone. This functionality mimics the functionality that is seen in the Sangoma Phone Desktop desktop computing soft client application. When used, this functionality allows a Sangoma desktop phone user to pause call recordings during the exchange of sensitive customer information, e.g. social security numbers, credit card numbers, etc.

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Fax PDF Upload into User Web Tool

Beginning with version 8.0 of Switchvox, due to changes in authentication methods of modern internet printing libraries and incompatibilities with the Windows operating system, printing of documents to the IPP-capable Switchvox Fax printer, for the purposes of loading the document into Switchvox for later printing via the user web tool, has not been possible.

Switchvox version 8.0.3 provides new functionality that works around this limitation and improves the user experience for outbound faxing. Now, with version 8.0.3, Switchvox Users may log into their Switchvox Web tool and my, from the Web UI itself, upload their PDF-formatted documents directly into the Switchvox fax tool. This eliminates the need to setup a Switchvox Fax printer on the user’s computing device and allows for greater flexibility as any PDF-formatted document can now be faxed.

Once the document is loaded via the Web UI tool, it may be sent via Switchvox normal “enter the destination number for the fax” capabilities.

Support Legacy HTTPs Ciphers

Beginning with version 8.0 of Switchvox, due to changes made to reduce legacy SSL/TLS cipher exposure to satisfy certain customer scanning tools, newly-attaching Sangoma DECT base stations were unable to communicate with Switchvox to retrieve their provisioning information. Existing base stations were not affected, only new-adds or changes. In order to continue to support Sangoma DECT base station attachment, a new option “Enable Legacy Cipher Support” is now available in the Server>Networking>HTTPs & Proxy>SSL Settings section of the Admin Web UI. This option remains off by default for new and upgraded installs and should be turned on if Sangoma DECT base stations are intended to be used.

Issues Addressed

Within Switchvox 8.0.3, the following user-reported errors have been addressed

• Correct issue introduced in 8.0 that caused Queue calls using the Ring All strategy to improperly increment the “In Calls” field of reports regardless of the agent’s having answered the call or not

• Correct issue introduced in 8.0 that caused Call Reports and Call Log reporting to disagree on Call Time and Talk Time due to improper attribution of data following 8.0 additional phones cleanup work.

• Correct issue introduced in 8.0 that prevented Desktop Softphone calls from being Call Monitored using the Feature Code (* code) functionality.

• Correct issue that caused voicemail migration issues when quickly moving from 7.9.5.2 to 8.x. For upgrades directly to releases prior to 8.0.3, the migration script was being aborted early and migration did not finish, resulting in a failed migration and missing / lost voicemails only recoverable by Sangoma Technical Support

• Correct issue introduced in 8.0 upgrades that, in certain cases, improperly set TLS and SRTP settings on merged additional phones that resulted in unexpected SIP 488 response codes and failed calls

• Correct issue introduced in 8.0 upgrade that caused Switchboard-initiated intercom calls to users' main-phone desk phones to fail to auto-answer

• Correct occasional improper running of a SMS cleanup script that was improperly removing certain SMS messages before their normal, expected cleanup date

Improvements

Within Switchvox 8.0.3, the following improvements have been made:

• Prevent unnecessary re-running of certain 8.0 migration scripts that continued to run unnecessarily in 8.0.2

• Improve 8.x additional phone call rule migration scripts to better account for Ring-All scenarios

• Improve diagnostic capabilities for Sangoma Technical Support

• Update call processing to account for CVE-2023-49786 and GHSA-5743-x3p5-3rg7