Unanswered Call Rule Sets

Owned by Kelli Higdon
Last updated: Dec 31, 2024
1 min read

Unanswered Call Rule Sets specify what happens when a call reaches your extension and you are not already on a call. You can set up actions that happen after a certain number of rings, or actions that happen immediately.

Rule Set Name. Choose a name that helps you remember why you created the rule.

Rule Set Time Frame. Choose the time frame during which the Rule is active.

Rule Set Status. Choose a Status option that must be active for this Rule to be active.

When a call comes to your extension, Switchvox evaluates each of your Active Call Rules in the order listed.

NOTE: Test your rules by calling your extension from another phone.

 

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