Switchvox - How to set up a failover provider through Switchvox

If you have multiple providers set up on a system, you can set up your call rules to send out a different path when your primary provider fails for some reason. In order to configure this, follow the below steps:

1. Navigate to Setup -> Call Routing -> Outgoing calls

2. Select Modify next to an outgoing call rule

3. Under Call Through, click Add Failover Call Through Provider

4. Select the desired provider from the drop down

5. Click Save Outgoing Call Rule

Perform these steps for all rules which need to go through the failover in the event of an issue.