Fonality - Login my ACD agents - How do I?

To log in to a queue, please perform the following steps from the Agent's IP Phone (including softphones):

1. Dial *54 (Remember that *54 = *LI or LOG IN)

2. Enter the Agent's extension number + #

3. Enter the Agent's voicemail password (numeric only) + #

4. The PBXtra will say 'Agent logged in'

5. Your Agents are now ready to receive calls from any queue where they are a member

To log agents out of all queues:

1. Dial *56 (Remember that *56 = *LO or LOG OUT)

2. Enter the Agent's extension number + #

3. Enter the Agent's voicemail password (numeric only) + #

4. The PBXtra will say 'Agent logged off'

References

Please also see:

• Forward Queue Calls to Cell Phones - How do I?  Log in and respect call forwarding by dialing *50.

• Key code reference and system extensions.  Other key codes to log agents in and out of queues.

• HUD ... for the Call Center.  Agents can log in and out of queues from HUD simply by clicking the gold (or silver) "Q" next to their name.