Sending a Fax

Maximum Retry Attempts

In case the fax does not succeed on the first try, the system will retry, up to the maximum number of attempts defined below:

How to Send a Fax

Click the Send New Fax button.

Open

Open

• From: Choose the sender DID from the drop-down menu.

• Destination: Enter the fax number for the recipient.

• Resolution: Choose Standard, Fine, or Super Fine.

• Coversheet: Choose whether you would like the system to generate a one-page coversheet for you. Click the ON/OFF switch to toggle it. If you select ON, additional options will appear:

You can enter the following information to be included in the cover sheet:

• Recipient Name: Person this fax is intended for.

• Message: Short message limited to 1340 characters.

• My Name: Sender's name.

• My Telephone: Sender's voice telephone number.

• My Email: Sender's e-mail address.

Documents must be in PDF of TIFF format. You can include one or more PDF or TIFF files in a single fax.

There are two ways to add files:

• Click the green Upload Document button to select a file from your computer.
  
  

• Or, drag and drop a file from your computer to the Drag new documents here box.
  
  

Uploaded files will be shown.

You can click the PDF icon to view the file.

If you need to delete a file, click the delete button

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When ready, simply click the Send button to send your fax.

Do not navigate away or close your browser while you see this message on the screen:

When the fax is done processing, you'll see a green message letting you know the fax is being sent. At this point, it is safe to navigate away or close your browser.

How to Check the Status of a Sent Fax

You can check the Outbox folder for information on an outbound fax that is in progress.

If the fax is sent successfully, it will move to the Sent folder. If it fails, it will move to the Failed folder.